They are my FFL of choice. Out of several I contacted, SCA was the only FFL that was willing to explain the process. The shop was very busy while I was there so, for Covid reasons, there was a line at the door. Once I got inside, I was able to hear the interaction between the staff and the customers and, despite how busy they were, they made each customer feel important. When it was my turn, they walked me through the paperwork and, while it was a pretty set process, explained things quite well. They are expanding the store (into the store adjacent to them) which should make things a little better and also permit them to put more of their stock on display. Oh! And even though they were so busy, there was ample room for parking.