I've been a member at RTSP for almost a year now and I've only had positive experiences there. My only complaint would be that even with a membership you experience a 20-30 minute wait time after 5pm, but that should be addressed once they open the additional planned ports. Every staff member I've dealt with has been great and I feel they genuinely do try to be as helpful as possible. I've witnessed their extreme patience dealing with people who are obviously very new shooters so I guess you just caught them on really bad days or talked to someone I've never dealt with.
And I've seen the chick that was dipping before, but not in months. I have to admit that when I saw her spit dip into that cup of hers I was kind of like wtf? Not something I'd expect at any retail business even if it is a gun shop.
Will I renew my membership? I'm not sure, but that's no fault of RTSP. The membership has probably paid for itself just in ammo costs (before I was buying online) and visits, but I don't know if shooting 1-2 times a month warrants a membership anywhere.
I will be stopping by in the next few days to purchase a new handgun and I'm sure they'll be as helpful as always.