I found this forum and this particular thread because I have been experiencing significant issues with this new online system and was wondering if anyone had any recommendations.
I have been attempting a 'simple' (as I thought) change of address for my current FID as I had recently moved. I am now about at the 1 month point of not being able to submit my information in the online system due to an 'error' with the system. I have many, many calls into my local PD as well as the State PD regarding the online system error saying that my fingerprints are not on file for my SBI, Which are indeed and I have even asked old local PD to fax a copy over to my new local PD which they did happily.
The online application error I receive is at the final step of the application when you review and submit your completed application;
'A fingerprint record for firearm purposes could not be found for the SBI number entered, Please contact your local authorizing authority to check if you have been fingerprinted for firearms purposes'
I did call my local PD and verified that I did indeed have been fingerprinted and that my SBI # is valid for firearms..
My local PD says its a problem with the state's online application system, The NJ State PD says its a problem with the online application vendor and I've been sitting here without being able to even submit my change of address for a month now.
I am out of patience and I receive 'lip service' about this issue being a problem with the online system.
I am not sure who I can appeal to who is technically responsible for this system and the application process?
Is their an official that fields application complaints or such obstructions?
Must I get a lawyer?
Again, This is only for a change of address for a valid FID!