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Range 14 renewal

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Has anyone had to have their account unlocked since Range-14/Ft-Dix went to the electronic system?

My membership expired in January of 20 and by the time I went to renew COVID hut and they closed.  Since then they’ve gone to the electronic system.   Apparently I have to first get my account unlocked, then schedule a renewal meeting, then I can actually schedule range time.  I can’t get passed step 1!  It says all prior memberships were transferred over, and not to create a new one.  I try to get mine unlocked and never hear back from anyone.     

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