silverado427 10,555 Posted January 10, 2018 Just curious has anyone returned a vortex product for warranty. I'm sending in a Sparc red dot , Its getting a little fuzzy . And no its not my eyes. Quote Share this post Link to post Share on other sites
Krdshrk 3,872 Posted January 10, 2018 I need to do this too - lens fell out of one of mine... just haven't sent it in yet... Quote Share this post Link to post Share on other sites
JohnnyB 4,289 Posted January 11, 2018 I also sent a Vortex optic back for repair. They were fast, free and friendly. A great experience! 3 Quote Share this post Link to post Share on other sites
Pew Pew Plates 358 Posted January 11, 2018 I have never had to use the Vortex warranty, but I have heard great things about it. Sorry to hear that the product needs return. If you have any issues with the return, please let me know as I am a Vortex brand ambassador. I want to make sure you guys are getting the service you need. 2 Quote Share this post Link to post Share on other sites
silverado427 10,555 Posted January 29, 2018 Well I want to say Vortex warranty is no joke. They sent me a new sparc 2 no questions asked. Great customer service. 1 Quote Share this post Link to post Share on other sites
JohnnyB 4,289 Posted January 29, 2018 I will go out of my way to buy their products just for their great warranty and support! Hard to find a company that good these days! 1 Quote Share this post Link to post Share on other sites
SJG 253 Posted February 2, 2018 Vortex VIP is the best. They stand behind there products and want happy customers. Quote Share this post Link to post Share on other sites
blksheep 466 Posted February 2, 2018 They are legit. Quote Share this post Link to post Share on other sites
BullzeyeNJ 104 Posted February 2, 2018 I have used the Vortex warranty on numerous occasions and it is top notch. Now if you think about it, is that a good thing to have to use so often ? Quote Share this post Link to post Share on other sites
blueraptor 0 Posted February 17, 2018 On 1/11/2018 at 1:13 PM, Pew Pew Plates said: I have never had to use the Vortex warranty, but I have heard great things about it. Sorry to hear that the product needs return. If you have any issues with the return, please let me know as I am a Vortex brand ambassador. I want to make sure you guys are getting the service you need. I accidentally snapped of the hexnut screw of the base of the cantiliver mount when i was tightening it to the recommended torque. Will they replace this if i return it? Quote Share this post Link to post Share on other sites
JohnnyB 4,289 Posted February 17, 2018 If it is their product, they WILL stand behind it! Quote Share this post Link to post Share on other sites