Underdog 1,593 Posted March 5, 2019 This Saturday is S&W day at Heritage Guild with a chance to win a .380 Shield and test fire any number of S&Ws. The Sport II AR is about $100 off. I wonder if it will be pinned, etc.? . Quote Share this post Link to post Share on other sites
Ray Ray 3,566 Posted March 5, 2019 Wait, should you bring your own or shoot theirs? Quote Share this post Link to post Share on other sites
Underdog 1,593 Posted March 5, 2019 You can pay $10 for individual sessions to try whatever they have on hand. That includes I believe range time and a certain amount of shots and ammo. There will be a S&W armorer at the Easton location. Quote Share this post Link to post Share on other sites
Maksim 1,504 Posted March 5, 2019 Crazy, they charge $10 to shoot a few rounds? Will need to get details. Or I am assuming money goes to the range, S&W is happy to provide guns so they can sell more. Quote Share this post Link to post Share on other sites
Pizza Bob 1,488 Posted March 5, 2019 Which Heritage Guild? Quote Share this post Link to post Share on other sites
weekend_junkie 129 Posted March 5, 2019 1 minute ago, Pizza Bob said: Which Heritage Guild? Id assume Easton. Pretty sure it would cost A LOT to fire off some rounds in Rahway! Quote Share this post Link to post Share on other sites
Handyman 5,682 Posted March 5, 2019 I can't even afford to breathe the air in Heritage Guild. Quote Share this post Link to post Share on other sites
Underdog 1,593 Posted March 5, 2019 I believe it will be at all of them. And there is free swag, etc.. It is at their site. Yeah, I think the $10 covers ammo and range fees, etc.. It would be beneficial say if you were thinking about buying a Shield and wanted to see if you could rack it or if you wanted to see if you could handle a 45 acp Shield, or if you wanted to compare a Smith revolver to your sexy Taurus one. It is also open to non gun people to try things at the range, etc. but I know they will be wary of a loner coming in. It is worth just stopping by to enter the contest. Plus if you go to Easton, there is always SARCO. I need a few AR parts and want to see if they have any more of the Star pistols. Quote Share this post Link to post Share on other sites
Ray Ray 3,566 Posted March 6, 2019 This looks interesting, but I'd rather just shoot my own S&Ws. Quote Share this post Link to post Share on other sites
Pizza Bob 1,488 Posted March 10, 2019 I have revived this thread for a reason - it led me to look at HG's website. I was pleasantly surprised to see that they listed their used gun inventory, by store, on the site. I spent some time perusing the lists of guns for each store and was surprised to find some interesting S&W's. I made a list six guns in which I was interested. Just so happened that on Wed (3/6) I had a Senior Billiards League match at Woodbridge. Looking at the map, I realized that it was only a stone's throw from the Rahway store. I also noted that by simply heading due west on Rt 22/78 I could also hit the Branchburg and Easton stores, while working my way back home. I set off that morning with my list and a pocket full of cash. I should mention that the list, as it appears on their site, includes SKU numbers - which, one would think would make it an easy task to check inventory to see if a particular gun was still available. I was looking for two guns at the Rahway store. So, did the counterman simply go to a terminal and punch in the SKU's? That would be too easy. We spent the next 15 to 20 minutes looking in every display case in the store - all to no avail. No guns. Off to Branchburg. I obviously didn't take a close enough look at the website because when I got there I found the store was closed on Wednesdays - my bad. I figured I could call them the next day. I had three guns on the list from the Branchburg store. Now for their premiere store - Easton, only one gun on the list for Easton, but it was a doozie - one that I doubted even existed, but I just couldn't take the chance. After waiting a while, a nice older gentleman waited on me. I asked if they had that particular model as listed on their website. Again, we repeated the scene from Rahway with both of us looking in every display case. He kept saying that he knew they had another version of that gun - to which I repeatedly replied that was not what I was after. He seemed totally befuddled and finally disappeared into the back office, only to come out five minutes later saying that he had had someone check the list and the gun was supposed to still be there (so they do have the capability to check inventory, they just don't avail themselves of it). He told me that the person that would know was out of the building, but would be back in less than an hour. I left all my contact info and asked them to call me when they confirmed the status of that particular gun. I was in my car, pulling out of the parking lot when he came out the front door and flagged me down. He told me that the person that would know had just come in the back door and had told him that there was no gun, that it never existed. I didn't know what to think of that - already frustrated enough so I just thanked him and left. Thursday I call Branchburg and get a recorded phone message that they can't answer right now, etc, etc - leave a short message and a number and they will call me back ASAP. So i told them the three guns I was looking for and asked them to call. Did that happen? Of course not. I waited four hours and never heard a thing. So, not one to give up easily, I called again. This time I got to talk to a real human being - a receptionist. I told her about the previous call and lack of response, said I was interested in three guns. She said that she'd connect me - guess what happens next. I looked at the timer on my phone - 17 minutes and no one picks up. That's it, I've had it - I hang up, The next day it dawns on me that there was a vehicle on their site to message the individual stores. I give it one last try and send a message, via their site, to Branchburg. I get the your message has been sent notification and that someone would respond forthwith. Still waiting. If any one of these scenarios had played singly, I may not of thought much of it - just dismissing it as not great CS in that one particular instance. But to have what happened in three stores of the same chain I have to think that there must be some kind of systemic disconnect. That these stores are making money in spite of themselves. That with a few tweaks and training they could probably increase their revenue by at least 50%. So I wrote to the managing partner of HG and related the experiences I detailed above. I will be anxious to see if I get any response, or if indeed it is systemic and it starts at the top. It will take something pretty special for me to ever patronize one of their stores again. Adios, Pizza Bob PS: The above experience just exacerbated my gun-buying jones, so I satisfied that this morning. I'll post the results in a separate thread when my dealer receives the goods. PB 1 Quote Share this post Link to post Share on other sites
Handyman 5,682 Posted March 10, 2019 I've experienced the same. Terrible customer service and high prices. That's a bad combo for a business. I almost got the impression they thought they were the only show in town to buy firearms from, so they have a captive audience. This is not the case. Quote Share this post Link to post Share on other sites
Underdog 1,593 Posted March 10, 2019 I was not happy with their attitude or customer service this weekend as well. Quote Share this post Link to post Share on other sites
Maksim 1,504 Posted March 10, 2019 58 minutes ago, Underdog said: I was not happy with their attitude or customer service this weekend as well. Do share... I had some convos and they were interested in being a vendor... but need to know any potential issues members may have. I have been at their range a few times now and can note some of my issues. Quote Share this post Link to post Share on other sites
Maksim 1,504 Posted March 10, 2019 3 hours ago, Pizza Bob said: I have revived this thread for a reason - it led me to look at HG's website. I was pleasantly surprised to see that they listed their used gun inventory, by store, on the site. I spent some time perusing the lists of guns for each store and was surprised to find some interesting S&W's. I made a list six guns in which I was interested. Just so happened that on Wed (3/6) I had a Senior Billiards League match at Woodbridge. Looking at the map, I realized that it was only a stone's throw from the Rahway store. I also noted that by simply heading due west on Rt 22/78 I could also hit the Branchburg and Easton stores, while working my way back home. I set off that morning with my list and a pocket full of cash. I should mention that the list, as it appears on their site, includes SKU numbers - which, one would think would make it an easy task to check inventory to see if a particular gun was still available. I was looking for two guns at the Rahway store. So, did the counterman simply go to a terminal and punch in the SKU's? That would be too easy. We spent the next 15 to 20 minutes looking in every display case in the store - all to no avail. No guns. Off to Branchburg. I obviously didn't take a close enough look at the website because when I got there I found the store was closed on Wednesdays - my bad. I figured I could call them the next day. I had three guns on the list from the Branchburg store. Now for their premiere store - Easton, only one gun on the list for Easton, but it was a doozie - one that I doubted even existed, but I just couldn't take the chance. After waiting a while, a nice older gentleman waited on me. I asked if they had that particular model as listed on their website. Again, we repeated the scene from Rahway with both of us looking in every display case. He kept saying that he knew they had another version of that gun - to which I repeatedly replied that was not what I was after. He seemed totally befuddled and finally disappeared into the back office, only to come out five minutes later saying that he had had someone check the list and the gun was supposed to still be there (so they do have the capability to check inventory, they just don't avail themselves of it). He told me that the person that would know was out of the building, but would be back in less than an hour. I left all my contact info and asked them to call me when they confirmed the status of that particular gun. I was in my car, pulling out of the parking lot when he came out the front door and flagged me down. He told me that the person that would know had just come in the back door and had told him that there was no gun, that it never existed. I didn't know what to think of that - already frustrated enough so I just thanked him and left. Thursday I call Branchburg and get a recorded phone message that they can't answer right now, etc, etc - leave a short message and a number and they will call me back ASAP. So i told them the three guns I was looking for and asked them to call. Did that happen? Of course not. I waited four hours and never heard a thing. So, not one to give up easily, I called again. This time I got to talk to a real human being - a receptionist. I told her about the previous call and lack of response, said I was interested in three guns. She said that she'd connect me - guess what happens next. I looked at the timer on my phone - 17 minutes and no one picks up. That's it, I've had it - I hang up, The next day it dawns on me that there was a vehicle on their site to message the individual stores. I give it one last try and send a message, via their site, to Branchburg. I get the your message has been sent notification and that someone would respond forthwith. Still waiting. If any one of these scenarios had played singly, I may not of thought much of it - just dismissing it as not great CS in that one particular instance. But to have what happened in three stores of the same chain I have to think that there must be some kind of systemic disconnect. That these stores are making money in spite of themselves. That with a few tweaks and training they could probably increase their revenue by at least 50%. So I wrote to the managing partner of HG and related the experiences I detailed above. I will be anxious to see if I get any response, or if indeed it is systemic and it starts at the top. It will take something pretty special for me to ever patronize one of their stores again. Adios, Pizza Bob PS: The above experience just exacerbated my gun-buying jones, so I satisfied that this morning. I'll post the results in a separate thread when my dealer receives the goods. PB Crazy, was it a used gun? or a new gun you were looking for? Never existed? Yikes. Quote Share this post Link to post Share on other sites
Pizza Bob 1,488 Posted March 11, 2019 Used. A S&W N-frame - naturally 1 Quote Share this post Link to post Share on other sites
Maksim 1,504 Posted March 11, 2019 5 minutes ago, Pizza Bob said: Used. A S&W N-frame - naturally If you PM me a link, will try to find it there. =P So my own observations are that the majority of the guys behind the counter are relatively inexperienced gun guys, especially when it comes to anything more than 20 years old or with that spinny cylinder thing. =P Some of the counter guys that are obviously new do know that but one in particularly is soooo sure of himself even when dead wrong. There was also a big price issue, they had a rifle tagged with wrong price and would not sell it to the guy, was a $700 rifle marked for $300 or $400 or so. But their bread and butter of course is people who want to go shoot indoors or rent a gun. It's the only public indoor range in the area until you get out to Allentown area. Most of the public/private gun clubs in the area here are outdoor only. If you are in the area, I would suggest making it out to 507 Outfitters, right behind Heritage Guild, great gun shop and far more knowledgeable folks and tons of used guns, even revolvers. Owner is there on site, pleasant guy. Tons of CZs too. =) Used guns are also very reasonably priced. Quote Share this post Link to post Share on other sites
Pizza Bob 1,488 Posted March 11, 2019 47 minutes ago, Maksim said: If you PM me a link, will try to find it there. =P Thanks, but at this point I'll wait and see if the managing partner responds, and if he does, I'll take it up with him. Doubtful that it ever existed in their possession. Very, very rare. Adios, Pizza Bob Quote Share this post Link to post Share on other sites
Maksim 1,504 Posted March 11, 2019 Just now, Pizza Bob said: Thanks, but at this point I'll wait and see if the managing partner responds, and if he does, I'll take it up with him. Doubtful that it ever existed in their possession. Very, very rare. Adios, Pizza Bob What was it? Quote Share this post Link to post Share on other sites
Pizza Bob 1,488 Posted March 11, 2019 5 minutes ago, Maksim said: What was it? Come on Maks, does Macy's tell Bloomingdales? 1 Quote Share this post Link to post Share on other sites
Maksim 1,504 Posted March 11, 2019 Just now, Pizza Bob said: Come on Maks, does Macy's tell Bloomingdales? HAHA, I actually have no interest in them right now. I Was just there recently and could of sworn I saw a few large frame Smith Revolvers, along with that fairly nice Python. I am all about the snakes and ponys now. Quote Share this post Link to post Share on other sites
Underdog 1,593 Posted March 11, 2019 14 hours ago, Maksim said: Do share... I had some convos and they were interested in being a vendor... but need to know any potential issues members may have. I have been at their range a few times now and can note some of my issues. Not much really to tell. They were not very welcoming, and they didn't go that extra distance to make me feel valued as a customer. I certainly wouldn't support their higher pricing with that attitude. I probably wouldn't make the hike and go back again. In conversations before visiting, they weren't really good at follow-up. The Legal Shield representative that was there was much more customer focused. Quote Share this post Link to post Share on other sites
Ray Ray 3,566 Posted March 11, 2019 Another reason to love our vendors here. Quote Share this post Link to post Share on other sites
goose54 6 Posted March 11, 2019 HG does not regularly update the used gun inventory. It has NOT been correct for years. I tried to make a purchase, and an employee told me it is never updated. Kind of shocking they still have used guns listed.. Its a bait and switch setup Quote Share this post Link to post Share on other sites
BobA 1,235 Posted March 12, 2019 I have a similar rant on here about them. They shuffle their guns from store to store so much even they don’t know where they are. True. You sometimes have to lean on them to locate it. They even had me my trips back and forth from Branchburg to Easton twice one day. There’s another long story over a S&W shield very similar. All I can say is if you get a guy named Matt involved, and you almost always do, he’ll straighten it out and make the deal worth your while. But be braced for an adventure. Quote Share this post Link to post Share on other sites