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RCBS awesome Customer Service

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I had won an auction on Ebay for an RCBS RS2. I reached out to RCBS with question about the press. I wanted to know if a primer catcher was available for it. I mentioned I got it 2nd hand, he did say they dont warranty 2nd hand stuff but he would send me the primer catcher and he threw in the shell holder spring as well. I wasn't expecting that.


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I had an actual new in hand RCBS x-die. The decapping pin bent and thus was useless. They were happy to replace it under warranty if I didn't mind waiting 12 weeks. 

So yeah that was useful. They claimed out of stock, but they had 50 count bags in plentiful supply. So $20+  and 5 days later I had a new decapping pin no thanks to RCBS support. 



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