I went to TTC this morning for the first time. Wow, what a great experience! This is going to echo what some of the other posters have said!
Pros:
The place LOOKS gorgeous! Brand spankin' new - gleaming wood cabinets - sparkling restroom, etc. Ooooo... pretty-pretty!
The attitude was great. When I said it was my first time there, magically the owner was at my elbow ushering me around. I mean, I'm impressed when I see an owner (working on a Saturday!) and attending to a task that other people might see as menial. It means "customer service" is coming from the top down. Every single person working there, without exception, was pleasant, helpful, smiling --- a far cry from another big commercial range in the area. I give them a BIG "thumbs up" on the customer service!
To my newbie eyes anyway, they seem to have a decent rental list. I figured - what the heck, I'm here - so I rented the M&P Shield (loved it, btw).
The range is nice and long. I suspect their hvac system is really good too (as they have touted on their website), because I wasn't getting the usual whiff of gun exhaust floating into my nose as so often happens on smaller ranges. So, yeah... that's nice - and hey, no doubt healthier!
Cons: (minor suggestions really more than "cons")
When I was leaving the range heading back into the store, employee "Melissa" reminded me that my driver's license was still at the rental window. Honestly, had she not done that I would have skipped right out of there (like a ditz, lol) w/out my license! What an inconvenience that would have been! If anyone from TTC is reading this: why not put an eye-level sign on that door leading out of the range ("Pls pick up your driver's license at the rental desk")? When things get busy, don't count on your employees to see every guest leaving.
As I discussed briefly with the owner, the website is out of date. For instance, I've been checking the TTC website for a while because it once hinted at some ongoing women's shooting thing being planned. As it turns out, it's been happening already, but they never put it on the website! An up-to-date website is almost imperative these days to any consumer-facing business. (But if you really can't keep up with it, maybe you should move the "latest news" section to an interior page (it makes the website feel unnecessarily "dated" when it's almost August and right on the main page you only see ads for events that happened back in the spring). Just my opinion!
Those last 2 points are seriously minor. To my mind, TTC has a great operation and I'm sure I'll return soon!
If you're in the area and you haven't checked it out yet, I would encourage you to do so!