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Smith and Wesson Customer Service

mikeyboyeee
in General Discussion

Featured Replies

Just got off the phone with what maybe the the biggest douche bag I have ever spoken to.

 

Told him me under 300 round M&P had a broken striker and would like them to send me out a new one.

Attitude from minute one.

Then told me since their are no issues with their strikers, that he couldn't guarantee it would be one of the newer ones (which I never even mentioned).

I said that's funny since you have a well known issue with these guns.

 

Told me no they didn't, I said yes you do which is why you have a new revision of the striker.

Tod me he wasn't going to argue with me and they would send out a striker.

 

Couldn't get thru to the local rep, but now I am going to leave him a message.

 

Could their be no more S&W in my future?

  • Quote
    • Author
    As with any CS..... all depends who you get.....

     

    Sad they have someone like that on the phones.....

     

    Just left a message with the local rep who I had spoken to and had sent me the 10 round mags.

     

    Told him my experience was the complete opposite of when I dealt with him.

     

    It is a shame, but at least the local rep is very very good.

  • Quote
    • Author

    Well, the good news is the striker came in on Sat and took only a few mn to install the new one.

    It does appear to the new one in silver as well.

     

    Took the old one out and sure enough, the firing pin part of the striker was completely gone.

  • Quote

    Mike did customer service ship or the rep?

  • Quote

    Reps usually won't get involved with an end user. Usually the only time they'll interface with the EU is at an event - like the upcoming S&W days. S&W customer service is efficient, but not real warm & fuzzy. Had to send back a 624 for a recall. They never notified me that they'd shipped it, when it was returned - just showed-up one day. Just be glad they fixed the problem. Some CS makes you feel good, but never resolves anything. Enjoy.

     

    Adios,

     

    Pizza Bob

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