well my wife and I bought a new xd 9 mm from buds gun shop and got it on OCT 2...we then found out about the xd gear up program. So we filled the forms out after speaking with customer service (who said that it was not a problem and we should qualify) and today i get a denial letter...

on the form it has DENY written in red ink and the form letter has a check mark saying it was purchased before. Well I am honestly disgusted after being told that it was no problem.

Now I have SEVERAL springfield firearms (a couple of 1911's and some rifles), and we were just ordered a xd45 2 days ago....

well no more springfield for me, I am cancelling that order and am done with this company for good.

why send back papers to make me mad? they all have red markings and notes on them..VERY unprofessional on their part. I read all the time about how great their customer service is and buy a NEW xd and then a few 1911's and now i find out that they are a crappy place.

last springfield i will EVER buy...thanks

damn...

someone does me dirty, then F U!

I would call again.....

 

You got denied by someone who was just doing their job, and didnt know about your contact with another CS rep....

 

Work your way up the ladder, to someone who can "officially" overide the dates of the promotion.

well my wife and I bought a new xd 9 mm from buds gun shop and got it on OCT 2...we then found out about the xd gear up program. So we filled the forms out after speaking with customer service (who said that it was not a problem and we should qualify) and today i get a denial letter...

on the form it has DENY written in red ink and the form letter has a check mark saying it was purchased before. Well I am honestly disgusted after being told that it was no problem.

Now I have SEVERAL springfield firearms (a couple of 1911's and some rifles), and we were just ordered a xd45 2 days ago....

well no more springfield for me, I am cancelling that order and am done with this company for good.

why send back papers to make me mad? they all have red markings and notes on them..VERY unprofessional on their part. I read all the time about how great their customer service is and buy a NEW xd and then a few 1911's and now i find out that they are a crappy place.

last springfield i will EVER buy...thanks

 

Can I interest you in a GLOCK?

Sorry to hear you were disappointed.

 

If you enjoy shooting the firearms they make/import then I would call their CS back and politely explain the situation and how it has upset you.

 

Give them a chance to make it right, then if they don't I would mail the rejection letter to their Ceo/Cfo with a note explaining why you will not give them your business in the future and will be sure to discuss their failure to address your concerns in a professional manner with your friends in the shooting community.

That sucks, but I wouldn't cancel an order for other guns over it.

I agree, give them a chance to sort it out.

Never once had a problem with their customer service and found them a pleasure to deal with on the phone as well.

 

Seems they denied you for the correct reasons, should of put a note in your application saying that CS said the dates were fine.

I would call again.....

 

You got denied by someone who was just doing their job, and didnt know about your contact with another CS rep....

 

Work your way up the ladder, to someone who can "officially" overide the dates of the promotion.

Yeah, I would try again before I dumped all over them.

Yes, I know it sucks, but don't lose sight of the fact you really aren't entitled to anything since you did not purchase in the correct time frame.

Someone was trying to make good for you, but obviously, the other person didn't know.

 

Call them up and see what they say before buggin!

What is the date on the receipt?

Springfield Armory sent me a lefty holster when I called and told them I couldn't use the right-handed one, over a year after I bought the gun and they sent me one. Give it another try, and keep us posted.

No reason to write off a good company because of a issue caused by a cs rep. Call again and again until your satisfied. Ask fo a supervisor and I am sure someone will help you.

Wait wait wait a minute. You're pissed off because you didn't get the crappiest holster ever made, a mag loader that's about as useful as tits on a bull, and a mag pouch? The only thing worth barely anything in the XD Gear 'pack' is the two mag pouch - and that's only useful if you carry (duh - this is NJ) or if you shoot competitions.

 

Buy a Serpa Holster, and an UPLula and don't look back man.

 

I was pissed because I missed their free 2 mag event back in late 08, now THAT was worth something.

So, the issue is that it was purchased prior to you? Could this not be the case?

Cancelling the xd45 was the real mistake... its 10 times better then the xd9 !!

 

And let's be honest, is the XD Gear really that exciting to get that worked up over? A holster that does nothing to protect the weapon and a mag carrier that has the mags pointed in opposite directions... I know because I have one.

 

But they should make good on their promise. Call them back and politely explain the situation and they will make it right.

I'll take one of those 1911's off your hands...

Wait wait wait a minute. You're pissed off because you didn't get the crappiest holster ever made, a mag loader that's about as useful as tits on a bull, and a mag pouch? The only thing worth barely anything in the XD Gear 'pack' is the two mag pouch - and that's only useful if you carry (duh - this is NJ) or if you shoot competitions.

 

Buy a Serpa Holster, and an UPLula and don't look back man.

 

I was pissed because I missed their free 2 mag event back in late 08, now THAT was worth something.

no the 3 free magazines is what piussed me off considering they are 25 each...

 

So, the issue is that it was purchased prior to you? Could this not be the case?

no, we bought the gun from Buds like 3 days before they started the deal...when we called, they said that it was no problem, just fill out the papers and write a note explaining that you would have held back a few days to purchase...

oh. ok. Get a name next time. One person doesn't know what another promised.

I'd give them another try. When you call ask for Megan in customer service. I just sent my 1911 into their custom shop for some warranty/custom work and they were beyond courteous and far exceeded my expectations. It was "old fashioned" customer service and will go beyond to recommend them to others as a result. I also have an XD 9 and have been helped by their CS to track down 15 round magazines when they were out.

 

Maybe you got someone new, but my guess is like others said... the person who made the decision likely didnt know about your previous contact with Cust serv for whatever reason.

 

 

Good Luck

Free mags - I would be annoyed too. Call customer service and explain the situation.

I'm gonna agree with the above posters... Looks like you got a bad apple in the CS department. Call them and explain your situation.

Most of the time a reputable company will right a wrong, but as mentioned, all it takes is one CS Rep to spoil that approach. Call again and ask for a supervisor.

 

I placed an order for 2 1911 Mags at Midway last week at a price of $19.99. When got their new flyer in the mail, I saw the same mags on sale for $15.99. All it took was a polite phone call, and they credited my card the $8.00.

If I bought firearms simply on the merit of a company's CS, I wouldn't own any HK's.

 

It does need to be said that HK has significantly overhauled their US model to promote excellent CS, and so far from what I have heard they've been really good.

If you want bad customer service, try to work with Colt or Beretta as a civilian.