Thought I would drop a line on some recent really good customer service experiences as to many times we only hear about the negatives...

 

Sent my Kimber Ultra carry in for warranty work after about a 800 round break in as it started to fail to go in to battery with JHP. Changed springs etc, but still needed a tap to go to battery. Sent if off to Kimber and was advised it would be about a 5 week turn around. Received the weapon today in 6 days counting the week end. They polished the throat,ramp and checked all springs, replace the safety stop spring and test fired. Nice job and good experience.

 

 

Remington number 1 was starting to have issue locking on to the rear on last round and after about 1000 rounds. I tried multiple magazines which did not resolve issue called remington and they advised me to change out the slide stop lever which they sent out free of charge plus another 8 round magazine. Replacement cleared up the issues and really liked the fact that they sent a free magazine as well. Got the replacement part and magazine in 4 days.

 

 

Sent in my springfield EMP in for warranty work after 1000 rounds as I was experiencing issues with JHP even after changing out the springs, no issues with any other ammo but JHP.Called springfield and had weapon at their door using overnight shipping which was at my cost. Again they indicated 3-5 weeks turn around. exactly 7 days later I received word that the the weapon was on the way back. After receiving it I found that they pretty much had sent it thru the custom shop as everything was polished ,ramp, throat, springs replaced etc. They had even sent another magazine back with the weapon.

 

 

Great job by these three companies.

That's cool but why would you pay to ship a gun back during the warranty period?

Only paid for overnight for return, was my option as I was going away and when I was notified it would be returning during the timeline I would not be around only had a small window 2 days to make sure it got back before leaving.......

Why didn't these work out of the box?

 

The only times I had to send in guns, were for a recall (smith 22a) and when the gun started rusting (springfield xd).

nice!

Only paid for overnight for return, was my option as I was going away and when I was notified it would be returning during the timeline I would not be around only had a small window 2 days to make sure it got back before leaving.......

 

In the Future, you can have fed ex or ups hold the package for pickup. I had to do this with a returning gun last year when I went to Shot Show.

Dam, hope you did not use up everyone else's CS...

 

HAHAHA..

Makism they all worked right out of the box, after the break in period I have a habit of returning them for service and past practice has shown me that they come back tuned to an almost custom job by that i mean the throats get polished the ramps, by failure I am referring to a high rate of round counts with probably a 5% failure for various issues since returning I have experienced Zero failures with many rounds fired in each. This is for something that you might have a smith do on your dime.....

 

bry@n understand, however I wanted the weapon back in my hands as I was going on vacation and wanted to take it with me....

tony no worries hopefully everyone experiences the same level of CS or better yet does not need to use it, like i mentioned above I had my own reasons for returning and thats just me.... take care.

Makism they all worked right out of the box, after the break in period I have a habit of returning them for service and past practice has shown me that they come back tuned to an almost custom job by that i mean the throats get polished the ramps, by failure I am referring to a high rate of round counts with probably a 5% failure for various issues since returning I have experienced Zero failures with many rounds fired in each. This is for something that you might have a smith do on your dime.....

 

bry@n understand, however I wanted the weapon back in my hands as I was going on vacation and wanted to take it with me....

 

ahhhhh....certainly missed that point lol