Picked up rifle,after warranty repair.No mag.Employee,took my magazine

out from the store and didn't even offer any f...ng apology,all I got from

gunsmith "we'll have your mag tomorrow". Any guaranty rifle was not taken to

the range,or worse???????????????

What my next step,report to officials?

Don't go back?

Don't go back?

Going back after this,isn't an option.

Wow im a bit surprised because I havent had any bad experiences with them. If I were you I'd talk to manager and ask what the deal is.

Nice store, but after what happened to me and my buddy the other day all I can say is I will go there to look and handle guns, but won't be buying there.

Was the rifle sent back to the distributor for repair? Maybe it was sent back without the mag. I find the Firearms Guild very trustworthy. Been going there for over 35 years.

Was the rifle sent back to the distributor for repair? Maybe it was sent back without the mag. I find the Firearms Guild very trustworthy. Been going there for over 35 years.

Salesperson admitted,that he has the mag,but not in at the store.I been shopping there over 10 years,not any more.

Wow im a bit surprised because I havent had any bad experiences with them. If I were you I'd talk to manager and ask what the deal is.

Called Joe after I got home.Didn't help much.

The Guilds.....Linden, Branchburg, Easton............is owned by... Vollers Excavation & Construction Company Rt22 East Branchburg, NJ....you might want to look up the owners an ask to speak with them.....I'm sure they would be concerned as this is realatively a new operation for them and their Goodwill means alot I'm sure..........

The Guilds.....Linden, Branchburg, Easton............is owned by... Vollers Excavation & Construction Company Rt22 East Branchburg, NJ....you might want to look up the owners an ask to speak with them.....I'm sure they would be concerned as this is realatively a new operation for them and their Goodwill means alot I'm sure..........

I'll speak to manager tomorrow,before take any further actions.

I was under impression,that manager & gunsmith are owners.

Was the rifle sent back to the distributor for repair? Maybe it was sent back without the mag. I find the Firearms Guild very trustworthy. Been going there for over 35 years.

 

When it was Charlie Brenner's? Do you go that far back?

When it was Charlie Brenner's? Do you go that far back?

 

I remember going in there every year to get my fishing license and trout stamp when it was still Charlie B's..

I remember going in there every year to get my fishing license and trout stamp when it was still Charlie B's..

 

You are OLD!!!

I'd be interested to find-out what the repair entailed. Did the rifle need function-fired after the work was done? This whole mag thing could just be that the mag was left behind or in the trunk of the person's car who took it to be tested, since no range in Rahway.........

 

Maybe we don't need to jump out a window just yet.........

You are OLD!!!

 

My wife may have a different opinion..

I'd be interested to find-out what the repair entailed. Did the rifle need function-fired after the work was done? This whole mag thing could just be that the mag was left behind or in the trunk of the person's car who took it to be tested, since no range in Rahway.........

 

Maybe we don't need to jump out a window just yet.........

According to receipt,30 rounds was function-fired,after the warranty work was done at Rats Works.

According to receipt,30 rounds was function-fired,after the warranty work was done at Rats Works.

 

Well, I guess my guess was correct! Would you want the gun back without being function-fired? Of course not, so yes, they did take it to a range! That's part of the SERVICE that you received. Certainly not worthy of "calling the authorities" as you put it. You've been a customer for a decade. It's only good business to give you back a rifle that they KNOW works, no?

 

So really no reason to get all in a bunch, as Jeff the Gunsmith said your mag was found and you'll have it the next day. This is an unfortuneate but acceptable answer, given the circumstances, since people are only human (and make mistakes) and athough NJ law doesn't specifically say that the mag shouldn't be in rifle during transport, most users do this automatically (remove the mag from the gun) to make it safe AND clear the chamber.

 

I remember shopping there when it was Brenners. I have no affiliation with the store. Just don't want a place to get a bad rap for doing what's right to get something fixed.....

Well, I guess my guess was correct! Would you want the gun back without being function-fired? Of course not, so yes, they did take it to a range! That's part of the SERVICE that you received. Certainly not worthy of "calling the authorities" as you put it. You've been a customer for a decade. It's only good business to give you back a rifle that they KNOW works, no

 

So really no reason to get all in a bunch, as Jeff the Gunsmith said your mag was found and you'll have it the next day. This is an unfortuneate but acceptable answer, given the circumstances, since people are only human (and make mistakes) and athough NJ law doesn't specifically say that the mag shouldn't be in rifle during transport, most users do this automatically (remove the mag from the gun) to make it safe AND clear the chamber.

 

I remember shopping there when it was Brenners. I have no affiliation with the store. Just don't want a place to get a bad rap for doing what's right to get something fixed.....

Gun was test fired @ rat worx http://www.ratworxusa.com/pagHome.aspx

Got different explanations of what happened,I was correct,never go back to that store.

One,not even worth mentioning.

2nd:30rnds body mag visibly blocked to 10rnds,purchased at same store alone with the rifle,with receipt,clearly identified mag NJ legality,

was out of the store,because it's look's illegal.Never mind,that 30 rnds mags can not be legally shipped to NJ by vendors .

Sorry,explanation nothing but BS.

I'm not trying to discourage anyone from purchasing anything at NJFG.

IMO they have no respect for customers and customer's property,and do not deserve to be trusted.

I think all the guys there are great, I like the place.. accidents happen is all.

Gun was test fired @ rat worx http://www.ratworxusa.com/pagHome.aspx

Got different explanations of what happened,I was correct,never go back to that store.

One,not even worth mentioning.

2nd:30rnds body mag visibly blocked to 10rnds,purchased at same store alone with the rifle,with receipt,clearly identified mag NJ legality,

was out of the store,because it's look's illegal.Never mind,that 30 rnds mags can not be legally shipped to NJ by vendors .

Sorry,explanation nothing but BS.

I'm not trying to discourage anyone from purchasing anything at NJFG.

IMO they have no respect for customers and customer's property,and do not deserve to be trusted.

 

Did you purchase the rifle & blocked mag at the Guild? Your last post isn't too clear about this.

 

Sounds like the store (Guild) or the warranty repair shop were skeptical about the blocked mag? I would never bring a rifle to get warranty work done with a blocked mag. Rather, I'd bring in the ten-round mag the gun came with so there wouldn't be "an issue" with dealing with the NJ AG's famous interpretation. Blocked mags are still open to suspicion, especially by people engaged in the sale of arms in NJ, so why would anybody want to take the chance in having them in their store when they can sell 15 round mags from at least two manufacturers?

 

Not trying to start anything, but without the full story this doesn't "add-up". Not wanting to deal with a blocked mag is a business decision, NOT a trust issue!

 

Bottom line is you got your gun back after the warranty work was done, and it works.

 

Have a great weekend.

IS45,

Please do not take these comments as piling on. I am just having a hard time understanding the issue and the reason for that is your own tight lipped actions. You came one this board to give a review of a vendor that contained an incomplete description of the issue, the response, reasoning and the outcome. People are going to have questions and unless you answer them openly your going to continue to receive comments that seem to be of the "thread bashing" sentiment.

 

Here is what I can garner from your muliple statements.

1) You took a rifle and a mag (15/30) to the Guild store where you puchased it for warranty work.

2) When complete you picked up the rifle minus the magazine because it was not there.

3) Upon further investigation, the mags was discovered to have been kept my someone at either Guild or Ratworx because of possible legal questions.

4) Magazine was returned to you a couple of days later and an explanation was given.

 

My questions for you to clear this up.

a) Do you feel that you have been deceived in some way or that the explanation was a lie to cover something else up?

b) What were the comments from Guild management that were not worthy of commentary?

c) What were the different explanations and from whom did they come from as the reality might be a combination of the two?

d) Why the tag of "no respect for customers", what happened besides this oversight to give that impression?

e) Was the work on your rifle done to your satisfaction, quickly and affordably? Not particularly germaine to the conversation, but people might be curious as to what ws done and if you were satisfied otherwise.

 

By the way, just so everyone know, I have never been in any of the NJ Firearms Guild locations as I live two hours south and I do not know anyone associated with them.

There is a past incident related that place the ensures I will never step inside the building nevermind buy something from them. I won't go into details but it involves their somewhat bizarre understanding of "legal" that ended up nearly landing one of their customers in jail for no good reason. It seems they continue to have a strange understanding of "legal".

I've been going there for several years and have been treated very well. My only knock on the place is that their prices are way out of line and have since been shopping other resources. That's the only reason I don't go their anymore.

There is a past incident related that place the ensures I will never step inside the building nevermind buy something from them. I won't go into details but it involves their somewhat bizarre understanding of "legal" that ended up nearly landing one of their customers in jail for no good reason. It seems they continue to have a strange understanding of "legal".

 

That's pretty serious. Can you please elaborate a bit more on the circumstances so we are aware of their practices?

I'm interested to find out if they sold a product that wasn't NJ compliant or if they ratted out a customer that they believed had something that wasn't compliant.

 

 

Picked up rifle,after warranty repair.No mag.Employee,took my magazine

out from the store and didn't even offer any f...ng apology,all I got from

gunsmith "we'll have your mag tomorrow". Any guaranty rifle was not taken to

the range,or worse???????????????

What my next step,report to officials?

 

Seems they took your mag out of the store because they test fired the rifle. That is cool.

That did not have your magazine when you picked up your rifle. That is not cool.

They offered to return your magazine the next day. That is cool. Mistakes happen.

What is meant by to the range, or worse? What is worse? Does the missing magazine imply your rifle was used in some nefarious operations? I don't understand why you would feel this way.

Report to what officials? What would you report? Who are the officals? Your mag was returned a day later than promised and you're out your time and gas.

 

When I first read this post a couple days ago I thought that the OP would have calmed down by now.

That's pretty serious. Can you please elaborate a bit more on the circumstances so we are aware of their practices?

I'm interested to find out if they sold a product that wasn't NJ compliant or if they ratted out a customer that they believed had something that wasn't compliant.

 

No I really can't. People were in trouble enough over that incident. To be fair that incident was a number of years back, I have no idea if they've been sold or managed differently since.