I've bought a bunch of stuff from PSA in the past, and everything has been great, so this comes at a bit of a surprise.

 

I ordered the Magpul ACS-L lower build kit and a Magpul ASAP, showed in stock ordered on 6/16. It didn't ship until 6/22. That's the first fail.

 

All I got in the mail today was the ACS stock and the buffer tube/buffer/castle nut/spring assembly. No LPK, no MOE grip, no MOE trigger guard, AND no ASAP! Packing slip shows everything as being enclosed in this shipment. This is the second fail.

 

So I try calling PSA. I get an answering machine saying that everyone is busy on the phone and to call back later. Then it goes into a voicemail system that says "voicemail is full". Pretty crappy service there if you ask me. I don't want to be calling every 5min hoping to get through! 3rd fail.

 

Instead I just filled out their contact form on their website asking for help. Lets see how long that will take.

Do a forum search on PSA. Someone posted a number not on the website that allows you to speak with them.

I've bought a bunch of stuff from PSA in the past, and everything has been great, so this comes at a bit of a surprise.

 

I ordered the Magpul ACS-L lower build kit and a Magpul ASAP, showed in stock ordered on 6/16. It didn't ship until 6/22. That's the first fail.

 

All I got in the mail today was the ACS stock and the buffer tube/buffer/castle nut/spring assembly. No LPK, no MOE grip, no MOE trigger guard, AND no ASAP! Packing slip shows everything as being enclosed in this shipment. This is the second fail.

 

So I try calling PSA. I get an answering machine saying that everyone is busy on the phone and to call back later. Then it goes into a voicemail system that says "voicemail is full". Pretty crappy service there if you ask me. I don't want to be calling every 5min hoping to get through! 3rd fail.

 

Instead I just filled out their contact form on their website asking for help. Lets see how long that will take.

They are swamped with their free shipping summer and ammo sale prices,and while no excuse it is understandable.Email seems to be the best way of contacting them and they got back to me in one day.

Good luck.

Cool, yup. They are good people, and I understand sometimes things go sideways. I'll give them every chance to make it right. Sounds like they are growing too fast and are having trouble keeping up. I suppose it is a good problem to have, but none-the-less must be addressed lest you start loosing customers.

Coupled with the number of sales and free shipping promotion is plenty of excuse for there to be a slight delay in shipping. Would you prefer to pay the extra shipping costs or wait a few extra days?

 

 

Now the wrong parts shipped is certainly a bad check against them, however I can also understand the call volume they have because of these sales and promotions. Stay patient, contact them and make them aware of the mistake. I dont expect them to do anything other than make good and ship you the missing parts.

Cool, yup. They are good people, and I understand sometimes things go sideways. I'll give them every chance to make it right. Sounds like they are growing too fast and are having trouble keeping up. I suppose it is a good problem to have, but none-the-less must be addressed lest you start loosing customers.

Many retailers tend to underestimate demand on resources and manpower when running sales like this{ remember the USA AMMO and Gearhog promo of several month back?} now if it's by design then it would be unforgivable but it rarely is. Usually an instance of too much of a good thing.

I ordered 6/14, got shipping confirmation on 6/21 (Actually shipped on 6/20 according to the tracking info), arrived on 6/22. I think everything was there properly. The last time I ordered from them and was missing a part, I used the online form and they sent the part right over, free of charge.

 

I have a 2nd order I'm still waiting on the shipping confirmation on (Ordered on 6/20) - I figure it'll come in this week.

Called 9 times today alone, same stuff no answer until the 9th call. Then I was told to call thier FFL department about my ammo ordered on 6/17 with my LPK, it was already 4 pm and thats when they closed (bad CS). I also ordered little stuff that same day, but that shipped out on the 22nd.

 

Breaking news.... (hahaha)....5 minutes ago they replied to my email that I sent on the 22nd about my LPK and ammo. They said that they ran out of buffer tubes and if I was going to wait or have them ship it without it, then ship it later. Wow, this is getting from bad to worst.

Not only are they having a little problem with shipping times, (it two weeks to ship my CMMG mags), they are also a little off with their descriptions it seems. I ordered 6 mags for my .22 AR build. I ordered from PSA because they had the 15 rounders in stock and claimed they worked with the bolt hold open. They don't. A quick call to CMMG confirmed that these mags DO NOT work with the bolt hold open feature of their uppers or conversion kits.

 

Quoted from PSA' s description:

 

"Fits all Ciener based AR .22 conversions and uppers. Polymer .22 LR magazine for CMMG .22 LR sub-caliber conversion kits. 15 round capacity with bolt catch follower. The full size design can utilize your existing magazine pouches and rifle case magazine carriers. Same size as 20 round G.I. magazines."

 

http://palmettostatearmory.com/index.php/ar-15-05/conversion-kits/cmmg-15rd-mag-for-22-long-rifle.html

A lot of people have been getting screwed by them lately due to poor QC on their packing and shipping.

 

I bought a whole box of cheap a** stripped AR lowers from them during their last sale for like $50 each I think. Seems I just made the final cut.

I'll give them 3 days to get back to my email, since it is impossible to contact them via phone. After that its time to get the CC company involved. Hate to do it, but if you can't provide the service, then don't offer it up...

I was successful getting thru to them at 4pm so you can try that. It took 3 days until theY answered my email, I'm pissed off now too after saying they don't have a buffer tube, but they are still selling the whole BUILD KIT

They got back to me via email today, I xx'd out any of my personal info:

 

 

Hello , thanks for getting back to me.

 

Yes I got the ACS-L stock and the buffer tube build kit (includes spring, tube, buffer, nut).

 

Thank you for your help!

Dan

 

-----Original Message-----

From: Palmetto State Armory [mailto:[email protected]]

Sent: Tuesday, June 26, 2012 11:03 AM

To: xxxxxx[/email]

Subject: RE: Contact Form

 

That is terrible, I am sorry to hear that, did you get the ACS-L stock that you were supposed to?

 

Nicole Kone

Palmetto State Armory

200 Business Park Blvd.

Columbia, SC 29203

(803) 788-9095

 

 

-----Original Message-----

From: PSA [mailto:[email protected]]

Sent: Monday, June 25, 2012 1:22 PM

To: info

Subject: Contact Form

 

 

 

Name: Dan xxx

E-mail: xxxx

Telephone: xxxx

 

Comment: Hello, I just got my order in the mail. Order #xxxxxx.

 

It only contained the Magpul ACL stock, and the carbine buffer tube build parts with the buffer, tube, nut, spring, etc.

 

It is missing the following:

 

Complete LPK (part of the build kit)

MOE grip (part of build kit)

MOE trigger guard (part of build kit)

Magpul ASAP (separate item on the order)

 

This is very disappointing from a long time PSA customer. I trust you will rush the missing parts as soon as possible. Thank you.

 

Dan

Not only are they having a little problem with shipping times, (it two weeks to ship my CMMG mags), they are also a little off with their descriptions it seems. I ordered 6 mags for my .22 AR build. I ordered from PSA because they had the 15 rounders in stock and claimed they worked with the bolt hold open. They don't. A quick call to CMMG confirmed that these mags DO NOT work with the bolt hold open feature of their uppers or conversion kits.

 

Quoted from PSA' s description:

 

"Fits all Ciener based AR .22 conversions and uppers. Polymer .22 LR magazine for CMMG .22 LR sub-caliber conversion kits. 15 round capacity with bolt catch follower. The full size design can utilize your existing magazine pouches and rifle case magazine carriers. Same size as 20 round G.I. magazines."

 

http://palmettostate...long-rifle.html

In this particular case, the mistake was yours, not PSA's. The description PSA has on the website is similar to the description CMMG has for those mags: http://cmmginc.secur...Long-Rifle-1341

Those mags are Gen 1 mags - they do in fact hold the bolt open on the last round. What they do NOT do is hold the bolt open once the magazine has been removed. So, saying they have a "bolt catch follower" is an accurate description.

 

What you should have bought is the new CMMG mags that were designed to work with CMMG's BHOA

http://cmmginc.secur...t-Skin-Mag-1749

 

Sadly, there are no 15 round gen2 mags that I'm aware of.

 

It sux that you didn't get what you thought you were getting, but, you can't really blame PSA for this one.

A couple calls to PSA got my Order to get shipped today finally and all complete. I told them politely, I am disappointed of what's happening and it got me great results, let's see if it's really complete when it gets here.

Got notice that my 2nd order shipped....

In this particular case, the mistake was yours, not PSA's. The description PSA has on the website is similar to the description CMMG has for those mags: http://cmmginc.secur...Long-Rifle-1341

Those mags are Gen 1 mags - they do in fact hold the bolt open on the last round. What they do NOT do is hold the bolt open once the magazine has been removed. So, saying they have a "bolt catch follower" is an accurate description.

 

What you should have bought is the new CMMG mags that were designed to work with CMMG's BHOA

http://cmmginc.secur...t-Skin-Mag-1749

 

Sadly, there are no 15 round gen2 mags that I'm aware of.

 

It sux that you didn't get what you thought you were getting, but, you can't really blame PSA for this one.

 

I agree, the description is accurate but, I still find it a little misleading. (both from psa and cmmg). I can live without the bolt hold open more than giving up 5 rounds. I spoke with cmmg and they don't offer or know of anyone who does offer the new mags in a 15 round capacity. They informed me that my best bet was to move to America and get away from "all that jersey nonsense". That was said jokingly of course...I thanked them for rubbing it in. I guess my biggest issue with psa was taking almost 2 weeks just to ship them. Anyway, the mags and upper function flawlessly and I am quite happy with it.

Just placed an order....we'll see what happens.

PSA corrected their wrong. I just received all of the missing parts from the original order today. Hopefully they learn from their mistakes!

I just found out yesterday that my Magpul STR Lower Build Kit was missing the trigger guard. Emailed them via the form on the website. Let's see how fast they respond.

Ordered a Magpul BUIS during that sale on June 20 and still haven't received. Until this free shipping deal, I've never had a problem with PSA. I think they're overwhelmed with the success of the free shipping + regular daily sales they have.

Ordered a Magpul BUIS during that sale on June 20 and still haven't received. Until this free shipping deal, I've never had a problem with PSA. I think they're overwhelmed with the success of the free shipping + regular daily sales they have.

 

That came in Friday for me. It took them a week to ship.

 

They must be getting SWAMPED with all the orders.

It's understandleable to be busy because of a sale, but to take over a week to ship out and item that I paid $40 for is a little over the line. I'd rather pay the $5-7 shipping for it and get it sooner. A friend of mine ordered some ammo on Monday and still hasnt received a shipping confirmation.

I agree, if they are anticipating delays, they should say so on your cart or during the order process. Something like "There are currently 5 day lead times for shipping due to high demand" , etc.

 

What happened to me is even worse. I had the delays, then they were missing a majority of my order when they did ship. At least they were responsive via their website contact form and did rectify the problem in the end.

I agree, if they are anticipating delays, they should say so on your cart or during the order process. Something like "There are currently 5 day lead times for shipping due to high demand" , etc.

 

What happened to me is even worse. I had the delays, then they were missing a majority of my order when they did ship. At least they were responsive via their website contact form and did rectify the problem in the end.

There's a delay notice on the home page (it's been there for few weeks)

** Notice: Due to the popularity of the Free Shipping Event we are experiencing shipment delays **

** Please allow up to 5 business days for your order to ship **

 

That said, missing the majority of an order is inexcusable. That's just bad business.

Ah yes, I see the shipping delay notice on the front page, good for them to do that.

 

That being said I rarely use their front page as a starting point, and use google to find what I want. I find their site annoying to navigate. This is why I didn't see it.

Ah yes, I see the shipping delay notice on the front page, good for them to do that.

 

That being said I rarely use their front page as a starting point, and use google to find what I want. I find their site annoying to navigate. This is why I didn't see it.

 

I have to agree. I just have their .223 ammo bookmarked so I can start from there. When I bought the BUIS I used a link from a thread here. Guess that's why I didn't see it.

Thier shipping is kinda erratic I got my 2 orders within 3 days from each other after PSA said it was missing a couple of parts but when I complained about having the LBK's still available on thier site and not having my parts that was supposedly sold out which was part of the LBK'S. I just said to PSA that it didn't make sense so by the end of the day I got an email that said it's being shipped out.

 

Another situtation is that my buddy ordered a red dot last week and ammo and within 2 days he got an email that said it was getting shipped out.

 

So I guess try your luck gentlemen..

I bit on their 20% off reloading gear sale. Got the Rcbs bench swager for under $64 shipped. Next best price I found, including shipping, was over $92.

 

Took two business days to bill my card, and three more to ship. Since it is a retail box item, hopefully they can't mess up the contents.

Messed up my order but quickly corrected it after I emailed them. It's not the mistakes that happen but how a company responds to them. PSA is a-ok in my book.