I sent in my range officer 2 weeks ago with some fitment issues and they've gone above and beyond anything I couldve expected. The slide to frame fit was a little loose and some tiny spots were scratched from the factory machining work (not a big deal at all, I just wanted it a little tighter and didn't expect much). The rep immediately sent me a return label on the spot free of charge.

 

Instead of just tightening the rails and sending it back, they rebuilt a brand new top end for me (fit a new slide, fit a new barrel, and a new rear sight) and even refinished the frame.

 

All of this work was done within 2 weeks. All I can say is wow.

 

Im not sure how other manufacturers handle warranty work, but SA just gained a lifelong customer.

 

I highly recommend Springfield Armory.

SA is a great company.

 

Had similar problems with my new STI Spartan and was issued a return label so that they could look at it. STI's customer service is also supposed to be quite good so I'll update how they handle the problems. Hopefully they'll match the SA's customers service.

They are great. When I first got my Springfield GI I had an issue where it wasnt feeding some ammo. They sent me a free shipping label same day. I got the gun back a week later. They had refit frame to slide, polished the feed ramp and did a trigger job all for free. They also sent it back with a free magazine.

Yea they definitely take care of their customers. Im excited to get it back especially since I left a slightly noticeable idiot scratch on the frame. Still cant believe they took the extra step to refinish the frame for me. It'll be brand new again.

 

STI customer service is very good from what ive heard too. Im sure they'll do everything they can to make it right.