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Geissele customer service

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Putting this here bc I got ar triggers from them.

 

Last week I happened to see a promo code available for their triggers, but it was expiring literally 15 min after I saw it posted on another forum.  The promo was for 30% off any trigger they made, backorders ok.  I have an ssa trigger on one of my ar's and love it so I figured I would get a few more to outfit all of my rifle's the same way.  They had none in stock but the site said they were backordered and should be in within 2 weeks.  I put them in the cart, code worked and my total reflected what the discounted price should have been.  Tried to check out and no luck.  I put all my info in (including cc info) and it just wouldn't go through with probably 2 min left in the promo window.  I gave up after 2 tries on my phone (wasn't at home) and called it quits.  I check my phone when I get home and see an e-mail from them for a placed order at full retail with an order time of about 12:15am.  Uh-oh.   

 

This was last Sat night/Sun morning.  Called them Monday AM and explained to the CS woman what happened.  She told me she would speak to a manager and call me back.  I got a call back not 30 minutes later from them and they couldn't have been easier to deal with.  Not only did they agree to refund me the 30% discount, they told me that they had some of the triggers and would ship them immediately.  Got the triggers a few days later with some "swag" in the package and couldn't be happier.  

 

Def a good company to deal with.  

Damn, wish I knew that. I need a few triggers.

Oh and good on you. Lol. They seem like a very reputable company. They did good on the noveske memorial trigger by donating all funds to the family.

I'll second that that they have awesome CS.

 

When I built my AR over a year ago, I didn't even install the stock trigger from the LPK and went hunting for a Geissele immediately. No one had any in stock at the time so I called Geissele directly expecting to order and wait. (It was the same price no matter where I looked.) Happily they took my order and told me it would be out in mail that same day. Got in the very next day with a hat (which I wear so much I need to replace it), 3 different patches, and at least a brazillion stickers. They're great to deal with.

Good score Blake.

 

So are you replacing all the other triggers with the G's?

Just wanted to add my $.02 to this thread

 

Geissele is the best, bar none, trigger I've ever used on the AR platform.

And with the introduction of the ALG line, there is an AR trigger for everyone's needs and budget.

Plus, the customer service can't be topped.

Including and especially the owner himself, Bill Geissele.

He and members of his crew are fellow high power competitors, so they know what we want and what works.

I am an extremely satisfied customer who endorses Geissele triggers unconditionally.

 

Brian

  • Author

Good score Blake.

 

So are you replacing all the other triggers with the G's?

 

 

Yea all of my ar's will have the ssa triggers now except for a Colt HBAR that I am leaving stock.

  • Author

Just wanted to add my $.02 to this thread

 

Geissele is the best, bar none, trigger I've ever used on the AR platform.

And with the introduction of the ALG line, there is an AR trigger for everyone's needs and budget.

Plus, the customer service can't be topped.

Including and especially the owner himself, Bill Geissele.

He and members of his crew are fellow high power competitors, so they know what we want and what works.

I am an extremely satisfied customer who endorses Geissele triggers unconditionally.

 

Brian

 

 

Did not know the ALG triggers were made by them, anyone try one yet?

Did not know the ALG triggers were made by them, anyone try one yet?

 

I have an ALG, it is a smooth combat trigger, much better then standard. Nice but not even close to an SSA. 

The ALG line is made for Geissele, to their exacting specs.

(ALG is the initials of Bill Geissele's wife)

 

The ACT (the step-up trigger of the 2 in the line) is the best sub-$100 AR trigger around.

I have 5 of them in my non-match ARs, including one in my AR pistol.

I have the ACT. Very good. Not much creep, distinct clean break, but not 3lbs. Personally I didn't want to spend that much on an SSA.

I put a super T on my Bushmaster last month.  Great product.  

I have an act. Pretty smooth, still has mil spec creep before the break, but slick and not gritty. Stock it pulled 5.5-5.8lbs on my manual trigger pull gauge. Put some Jp springs on it and it pulls 5.0 cleanly and lights off wolf and federal xm193 just fine.

 

It's still crap compared to a really good trigger, but it is about as good as you can make the mil-spec trigger without compromising reliability.

 

My wife finds the 2.5-3lb triggers scary. It's what is in her gun.

 

 

I'm glad to hear Geissele was able to render that kind of service. I'm heavily debating on one of their triggers myself.

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