I've heard lots of mixed things about Ice Arms; first their products were crap i.e. inferior materials, but now they've upped all their specs, but can't keep up with demand and have terrible customer service.

 

Ordered a gas block from them the other day and a carrier, already got my tracking number and everything. I was hearing horror stories of several months delays and not being able to arrange returns or even get in touch with them, but I've had zero problems so far.

 

So what gives? They finally got their feet under them or did I just get lucky?

Lmao!!! Good luck. I have gotten tracking # the same day that I placed the order. It took almost a month to get my stuff and sending them nasty email to get my stuff. ICE ARMS SUCKS!!!!!

I ordered a BCG that came with shitty gas rings, fasteners were not properly staked. This was about a month ago. You definitely get what you pay for.

Seems like this is the last time I'll be ordering from them... 

I wish you the best but they've been banned from arfcom as well as another forum I sponsor for incredibly poor CS.  Their CS rep actually posted very snide and condescending remarks on a public forum without addressing the CS issues that had spawn the threads in the first place.  

Geez, and here I thought people still cared about their reputations.

Geez, and here I thought people still cared about their reputations.

that's like saying politicians care about their constituents wishes...lol

Wait... you mean they have self serving interests and could give a damn about anything beyond money and getting elected?

Geez, and here I thought people still cared about their reputations.

 

Not when you are setting up shop in a panic buying environment. Things seem to be cooling off fast, so I'm sure they will care about that particular horse long after it left the barn. 

Especially now that the market is cooled off, shoddy products deff won't fly.

If I had ice for arms, I wouldn't be able to operate. 

If I had ice for arms, I wouldn't be able to operate. 

Sounds like this company is iced.

Carrier came in, seems gtg and is even properly staked. Waiting on the gas block now. Maybe send a strongly worded email or two.

Still no word on gas block, mild optimism is now moderate frustration.

Block has shipped, guess it's all worked out.