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Positive experience with Sig customer service

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For the first time in 35+ years of handgun ownership, I had a warranty issue with one of my guns.

I bought a NIB Sig a few weeks ago and after two range trips the front Sig-light sight died.

Yesterday (5/14) around noon I called Sig, asking for a new sight. Fed-Ex just rang my bell with replacement in hand.

Just curious- how does a tritium filled sight just die?  It worked when purchased, but not at home?  I don't think these things just fail catastrophically.  They fade slowly over time.  SIG customer service is top notch.


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Just curious- how does a tritium filled sight just die?  It worked when purchased, but not at home?  I don't think these things just fail catastrophically.  They fade slowly over time.  SIG customer service is top notch.

 

Worked fine the first range trip (indoor range). Second trip was to outdoor range, so I don't know if it was still working.

But while I was field stripping the gun in my basement afterwards, I noticed to sight was dead.

In different forums, I've found other people with similar experiences of sudden,complete failures of tritium sights.

Kind of hard to mess them up unless you squish the sight hard. The Tritium is embedded in glass tubes or vials. Then the tube is embedded into the sight surrounded by a substance like silicone to absorb shock and exposed part may even have a sapphire glass over it. Most have a shelf life of 12 years or so. So unless you got bad gas, (that sounds funny, lol), or a cracked tube and the gas leaked out, it really takes some effort to destroy them. I even tried to smash a tube out of an expired set to try insert a gold bead and they are like iron.

 

 

Sent from my iPad 2 using T2 Pro

PS: hope you never have to deal with Mepro.... Their US distributor Makogroup is a pain in the arse to deal with. Took weeks to get a bum set replaced.

 

 

Sent from my iPad 2 using T2 Pro

For the first time in 35+ years of handgun ownership, I had a warranty issue with one of my guns.

I bought a NIB Sig a few weeks ago and after two range trips the front Sig-light sight died.

Yesterday (5/14) around noon I called Sig, asking for a new sight. Fed-Ex just rang my bell with replacement in hand.

 

This just happaned on my 226, good to hear as i will be contacting them shortly about the problem.

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