If you are in the market for a car, do yourself a favor and stay away from Ocean Acura (Rt 35 Ocean NJ, Monmouth Co). Very shady sales practices and horrible customer service.

Ok. Lets hear it.

most car dealers are the same. Always have your guard up and never be leave what they say. And if its a good looking female sales person walk away ,Its

just a pole dancer with an education .

Pole dancer with boobs and a brain?  Naw, anatomically impossible.  Everybody knows they only have one brain cell more that a horse so they don't poop in the parade.

Purchased a used Buick Enclave last year from Granite Run GMC Buick in PA (near Philly). Drove over 2 hours on a weeknight to get it. They were the only dealer of the handful that we contacted that would negotiate over the phone. No pressure, very friendly and I'm happy with the price we paid. It was several thousands less than any local dealers. If your looking and willing to travel I would give them a shot. Though if you're locked into an Acura I don't know how much of a help they'll be.

Unfortunately, I already bought from them. The car I bought was supposed to be a certified pre-owned. The day after I got it the salesman called and said that I needed to bring the car back ASAP to "service a few things that were over looked". When I asked what these things were he could not give me an answer. I brought the car back and was given a loaner for the night. He told that he would call me in the morning and tell me why it had to come back. Surprise! No call. When I called him he still didn't know why it had to come back but, said everything was done. I said, Really? you know that everything is done but you don't know what they did? No answer.

 

That night I was looking over the paperwork from the sale a noticed that there were several discrepancies on the certified pre-owned check list. Several things that were checked as completed were not and some options that the car doesn't even have were checked as in good working condition.

 

 When I went in to pick up the car they couldn't find it and there was no record in the system that it was even there. I asked for a manager and he through some divine knowledge knew exactly where it was but refused to give me any copies of the work orders or explanation of the work that had been done. when I pointed out the discrepancies on the CPO check list he said " I don't know what to tell you". At that point I had to walk out because if I stayed any longer I would be writing this from a jail cell.

 

Today I filed a complaint with Acura's corporate HQ. Still waiting to hear from them and I still have no idea what work was or was not done or even if the CPO inspection was actually done.

 

I guess I should have gotten a Lexus.

Curious, can you call Police and have the report written up as to you asking for explanation and dealer refusing to provide any trace of car being there and what is being done to it ?

Absent that, what type of documentation do you have now ?

I don't think there would be much the police could do in case like this. The only real documentation I have is the copy of the CPO check list. I was told that any time a car is serviced at a dealer the vin # should be entered into a data base.

But the CPO checklist is the one they gave you at the time of sale, not when you went to get the car back second time around, correct ?   So if the scumbag dispute ever saying whatever they said on the second visit ?

Yes, got The CPO checklist before it went back

see if a carfax will show anything .

Check your VIN #

Frame and door..

CPO is a joke.

Check your VIN #

Frame and door..

when checking vin, check door decal, and on the dashboard right under the inspection sticker.

CPO is a joke.

not at all. i guess it depends on the dealer. 

 

i work at a vw dealer, lets hear the complaints

not at all. i guess it depends on the dealer. 

 

i work at a vw dealer, lets hear the complaints

No you dont....

 

Trust me 26+ years in the industry.....   People are going to bash ALL dealers based on a some bad apples.... and all the stories passed on from one person to another...... 

 

Just like all LEO's are bad.....    It's the same thing.... 

 

I have tried to grow a thick skin, but at times it gets to me also...

 

As to the OP ..... yes, keep on Acura Corp. ..... you deserve a clear explanation as to what went on....  Write some certified letters to Sales Manager, General Sales Manager, and the Franchise Owner also....   

 

Something is not right, and you deserve an answer....

But your still driving the loaner around?

Id go back there and keep busting their balls. If you have the time for it. Get the sales manager and question him. I had a horrible experience at all american ford in old bridge. Sam califiore i believe was his name. Death to him.

At the dealer I work at, who shall not be named, we had a car come in with some problems that was just bought on a CPO from another dealer. Some disassembly revealed extensive and not OE spec bodywork that certainly did not meet CPO standards. Likely the PO crashed and paid cash to have the car fixed.

 

CPO is a premium you pay for a good inspection and low miles.

not at all. i guess it depends on the dealer. 

 

i work at a vw dealer, lets hear the complaints

i used to love those old 4 bangers. was getting pretty good at water pumps and thermostats on em.

had a customer brought me his subaru and all the parts i needed to repace his clutch. including a new dual mass flywheel. he'd bought all the stuff online from a ct subaru dealer. the stuff was all in subaru packaging, and had subaru part numbers on it.

 

 i did the job, he had the car back for 3 or 4 days, when he came back, saying sometimes it wouldn't come outta gear. he'd have to shut the engine off then restart once it was in neutral. sometimes he wasn't able to shift. i test drove it, and duplicated both problems. he left it with me. i started re-checking everything i did, thinking i managed to screw up somewhere. turns out the flywheel was defective.

 

 he went to the local subaru dealer, they pretty close to told him to pound sand. i sent him up to miller(they've helped me in the past). he took video of the flywheel, along with the flywheel. the service manager there said he thought it was defective too, but he couldn't get it approved for warranty. my customer had to go right up the tree to subaru corporate. he just bought an entire new clutch set, so i could put his car back together, and kept hammering them. it took about 3 months, but they finally reimbursed him for the new stuff. THAT was the second time i'd heard anything bad about subaru. the first time was a wrx sti that'd broken the tranny at about 30k miles.....they denied him warranty.

 

 got another customer i'd sent to cherry hill imports. i'd diagnosed her car as having a bad ecm. i had a little doubt though, and being an 04 c series, that was expensive. i told her take it there, let them diagnose, and see what they say to be sure. they whacked her for just over 600 bucks, and didn't fix anything. well.....they replaced a couple things in the evap system, but didn't fix her problem.

 i got a local pd that brings me cars. one of their 2013 chargers had a bad inner control arm bushing. the officer video'd it, then took it to a local dodge dealer. they looked at it and told him nothing was wrong. with a friggin control arm flapping int he breeze.

 

 no.....no i don't much care for dealers, when ever dealing i or my customers have with them is pretty much not goo.

 

 the ONE dealer i will give cudos to, id performance dodge in woodbury. one of their service managers helped me a LOT with a customers viper truck. and he didn't have to.....but he did. he spent much more time working with me than i expected, which i seriously appreciated.....

My dad runs a service department for a dealership. My cars always get fixed well But OP, they are seriously f'ing with you. I'd raise holy hell with the dealer until I was told what the work was. Something tells me that it won't be your last argument either

My dad runs a service department for a dealership. My cars always get fixed well But OP, they are seriously f'ing with you. I'd raise holy hell with the dealer until I was told what the work was. Something tells me that it won't be your last argument either

i'd even go to the point of wanting my money back, so i can go get another car somewhere else. if they hadda do something that was so serious that they're afraid to tell me what it was, then i don't think i'd really wanna keep the car.....

I got a fax from the service department today. The sent some kind of service history summary. It says they brought it back for an alignment, oil change, and to replace a PCV value. All things that were already checked and or replaced 2 days earlier according to the CPO checklist.

 

I have no faith in anything they say at this point. I told Acura Corporate that the only acceptable out come is to have the CPO inspection redone by another Acura dealer at Acura of Oceans expense and to have my free oil changes transferred as well.

 

Not holding my breath on that but F it se what they say.

 

If they don't go for that I'll demand a refund.

Wise decision. Follow it through. Youre right it seems shady