ok.....we have a wealth of knowledge in here. what i'm looking for, is a recorder that i can put inline on my shop phones, that will automatically record any/all conversations on both lines. i don't want anything that beeps or makes any other annoying sounds. i just want to be able to record. reason for this, is that i took an approval over the phone for some work the other day. it's a guy i've been dealing with for nearly 15 years. he ok'd some work on a relatives car. it's not much moneywise, but it's the principle. it's also not the first time this has happened.

 

thanks!

NJ requires one party of a conversation to know it is being intercepted/recorded for it to be legal. If somebody, anybody, your cousin uses the phone at your shop and does not know the conversation is being recorded you can go to jail.

 

Many states (such as PA) require all parties to a conversation to know that the conversation is being intercepted/recorded. So if I did what you propose in PA, I would ALWAYS be in violation of the law, and I would go to jail.

 

What happens when you get a call from across a state line? Perhaps from PA or most of the states that require consent from all parties? I don't know the answer to that question. But I do know that all businesses that record conversations (even the police) give notice of the recording or at least a tone.

What Mipa said...

 

You could always pick up the phone and give your disclaimer in your greeting "this call may be recorded for quality assurance".

NJ requires one party of a conversation to know it is being intercepted/recorded for it to be legal. If somebody, anybody, your cousin uses the phone at your shop and does not know the conversation is being recorded you can go to jail.

 

Many states (such as PA) require all parties to a conversation to know that the conversation is being intercepted/recorded. So if I did what you propose in PA, I would ALWAYS be in violation of the law, and I would go to jail.

 

What happens when you get a call from across a state line? Perhaps from PA or most of the states that require consent from all parties? I don't know the answer to that question. But I do know that all businesses that record conversations (even the police) give notice of the recording or at least a tone.

yea, i know some states require notification. there's only me here, and even when i had a mechanic, it was still just me on the phone. 95% of my customers are from nj. the few from philly, i can simply tell that there's a recorder on the line. or if i really HAVE to, i'll settle for one with the tone. i just mostly want something that when a customer says "i didn't say to do that", i can go back to the recording, and play it for him/her.

 in the case of this customer right now.....he's being REALLY cool about it, and i know i'm gonna get paid.....but as mentioned, it's not the first time. it's generally the same thing. "well, i was waiting to hear back from you on what it needed". yet, i had told him what the car needed during the conversation.........

Not a lawyer, don't play one on TV, never stayed at a Holiday-Inn express - with that disclaimer out of the way.  NJ is a one party knowledge state.  Thus, even if others are using your phone I would think if you put a sign up by the phone stating that any and all conversation might be recorded you would be covered.  Further, I believe the governing law would be where your phone is located, not where the party on the other end is located.  Thus, even if they were calling from a two party notification location you would not have to abide by that as you and your phone are covered by the laws of NJ.  That would be akin to an out of state ammo supplier having to comply to NJ law if they ship ammo to NJ but not if they sell in their own state.  But take internet advice at what you pay for it

Can't attest to the quality, but seems like an interesting product.

 

http://www.ebay.com/itm/Mini-Digital-Telephone-Call-LCD-Display-With-SD-Card-Slot-Phone-Voice-Recorder-D-/261364665333?pt=LH_DefaultDomain_0&hash=item3cda8c4bf5

Another option if you wanted to connect to a computer.  Works with VOIP.

 

http://www.ebay.com/itm/USB-PC-Digital-Telephone-Phone-Calls-Recorder-Sound-Voice-Recording-/201091138352?pt=LH_DefaultDomain_0&hash=item2ed1f74330

NJ requires one party of a conversation to know it is being intercepted/recorded for it to be legal. If somebody, anybody, your cousin uses the phone at your shop and does not know the conversation is being recorded you can go to jail.

 

Many states (such as PA) require all parties to a conversation to know that the conversation is being intercepted/recorded. So if I did what you propose in PA, I would ALWAYS be in violation of the law, and I would go to jail.

 

What happens when you get a call from across a state line? Perhaps from PA or most of the states that require consent from all parties? I don't know the answer to that question. But I do know that all businesses that record conversations (even the police) give notice of the recording or at least a tone.

Simple, put a label on every phone that says conversations are recorded. done. LIke said above you should be telling your customers they are being recorded as well.

What Mipa said...

 

You could always pick up the phone and give your disclaimer in your greeting "this call may be recorded for quality assurance".

This^ except I think the disclaimer should be by machine. If you say it personally, some of your most trustworthy customers may take it personally and be offended. With the machine, if asked, you can always say it's just part of the new phone system. In a way it is.

given the choice between the tone, like pd's use, and having a machine announce it's being recorded, i'd hafta go with the tone......i don't like my phone answered by a machine while i'm here.