When I lived in another city, I had FIOS for years and I loved it. I moved into a condo complex and thought I could only get Comcast. I've had it for 8 months and it is the worst.

I saw a FIOS installer on the complex and I asked him if we were getting FIOS. He said it is here and has been for quite a while. He informed me that every building has it. When I put in all my neighbor's addresses, it says I can order FIOS, and in some cases that an account already exists. When I put in my address, it says it is not available.

I went through the run around with them three times and twice I was told they would do a site survey, which they never did. They tell me that they cannot simply "add" the service to my address, that "engineering" has to do it. They continue to state that there is no direct line (i.e. I am not allowed to call) to this number.

Has anyone been here? Is there anything else I can do? Why are they making it so hard for me to give them my money?!?

Get the actual pole/station number from a FIOS tech.  I knew it was available at my new house, and it was on the pole right outside - they got the wrong pole number.  

I will try next time I see a tech., but I doubt the genius CS team I've been speaking to would even know what I was talking about. They just keep explaining that when it is available, it will show up in their system. I considered placing an order to a neighboring unit and then waiting for the tech when they come to install.

I know I had to have them do an engineering survey to add my address to the system, since it was a brand new address.. Dunno if that will help.

48 minutes ago, Vicious said:

I will try next time I see a tech., but I doubt the genius CS team I've been speaking to would even know what I was talking about. They just keep explaining that when it is available, it will show up in their system. I considered placing an order to a neighboring unit and then waiting for the tech when they come to install.

personally, I'd do that and see what happens.

Yeah, it seems the easiest.