This, I will politely disagree with.
Attitude is everything. BH is no longer the only game in town, and treating people with an attitude is not a long term proposition.
Same thing with shoot center mass. I realize it may be necessary with the typical shooter that comes in, however why not just enforce a more clear, bullet must hit back berm, or you are out with no refund. I can promise that will work a lot better and keep the riffraff out.
My personal experience, I was lectured about how my 22 Lr ammo was crap, with an attitude, and by all means I did not look off the street. That combined with other factors is why I did not shoot much there. I have the utmost respect for the owners, and keep it a family business, and the support they provided for the forum, but if they know there is a problem, and it is reported by numerous people, it should be addressed.