When I was there last to buy a Vaquero, they were a bit like you all have described. But I attribute that to the fact that they always seem to be busier than one-armed paperhangers and don't have the time to chit-chat. Their advice on my purchase was good, their prices were comparable, if not better than some other places. I certainly don't go there for a friendly conversation; but i'd have to admit that I'd be ticked if they took that kind of time with a guy in line in front of me. They were always professionals, never "miserable" to me. I'd go back there.