i too have had nothing but good experiences with the WDPD. I applied for my FID and two PP about three weeks ago, and this mourning she called me to let me know that I had forgotten to sign one of the applications (must be submitted in Duplicate). They could have been a real pain in the arse about it, and held up the whole process, but instead she allowed my to back date it to the date I first turned in the application. Also I was surprised when three days after i put my application in my references received letters from the WDPD. She is very nice and very helpful, and she said I should have my permits by the end of next week. After hearing more than one horror story about people waiting months for their permits, I am glad that we have sensible people handling the process in our town. You do have to go off site for fingerprinting, and your best bet is Saigo Morpho in Woodstown, as they are the least busy. I was able to get a next day appointment. Good luck.