I was in about a week ago when I heard some of the employees chatting about the business being on a website. This being the main reason I found this forum. I have yet to have an issue with the business. I hear things, but there are two sides two every story, well technically three. Besides the point I was given very clear instructions when I wanted to use the range. I was informed by "the kids" that I had to fill out a safety form first and then watch a short range safety video. Even though i have experience with firearms they told me it didn't matter because it was their policy. That is completely understandable. It's a major liability. I filled out the paper which asked for my basic information and I had to initial all the range rules stating I understood them. I was told to make sure after the video was done to return to the register to receive my white card that I would show them whenever I wanted to use the range that way they knew I took the course. If I lost the card I would have to retake the class. As a responsible adult, it is not that difficult to maintain a piece of paper. i keep it with my firearms ID card.
I had asked about the classes offered and I was given a sheet with the dates, times, and classes. I was told i could sign up then or do it on their website, whichever was more suitable for me. From talking with "the kids" I discovered the classes and Shooters are almost two separate entities. The classes are held at Shooters but are instructed by other people and a different business. I asked about the concealed carry class to find out it was located at the instructors business in Barnegat or waretown. Therefore it seem the issue you had was not entirely Shooters fault.
Did you ask for a manager? Did you ask to speak with someone else? Did you do anything to help the situation? I can't imagine them not helping you. I've heard mostly good things about the business. Of course they are going to have a few hiccups here and there, but doesn't every business especially a new one? When you go to a drive thru and get the wrong order do you storm out and refuse to go back to that place again and bad mouth for one bad experience that could have been resolved?
Politeness gets you places these days, not being rude. To come in there like a rich snob waving your papers and saying you lost a sale, do you really think they care? That place is constantly selling guns, your one sale is not going to hurt the numbers.
I'm glad as a normal human being, I enjoy my rights to be able to shoot in this state with the way things are. if i had to take 15 minutes tops out of my time for something SAFE, and just once, by all means.
Kudos to Shooters for trying to have a comfortable environment for everyone to come to. By the sounds of it, I'm glad you won't be returning. I wouldn't want to be shooting next to someone who wouldn't take a 10 minute safety course.