Well, heres a little background.

 

I have a S&W 1911 pro in .45. It is the most amazing pistol ever, about 2k cast reloads through it which are kinda gunky and not one hiccup. Never a single failure of any kind. Well of course, if it aint broke dont fix it right? Yeah, well I decided "Gee, look the extractors starting to look gunky underneath" so brilliant me decided oh I'll just drive out that tiny extractor retaining pin, right? Wrong! Well, after bending a bunch and resorting to using a vice with a starter bit to try and force it out, all I got was it to budge a HAIR and when it did, it went BANG! Thats how tight it is! So im like damn, now its not in position anymore and its not out, and I cant get it anywhere. So then after the fact I google it and they are pressed in with a hydraulic press. Go figgure. So then I call up S&W and explain and they say sure send it back.

 

SO not only did the fix my mistake for free, and put in a new pin, which isnt even tecnically covered under warrenty, they even cleaned out the extractor for me. Then they left me the following love note

 

 

"Spray it with some kind of gun scrubber"

 

I think that is their nice way of saying

 

"Hey you effin' idiot, dont try that sh!t again!"

 

...and I wont

 

 

+100!

lol.

 

I guess we are not supposed to clean the extractor?

Nope

at least they were kind enough to not rub it any more. Nice of them.

Good service and a sense of humor. Hard to beat.

Nice handwriting too. S&W kicks a** apparently.