hey guys, im having MAJOR issues w/ my HP laptop and HP wants no part of it. Im getting a Display driver error and the screen either goes black or it shows lines like a heart machine. WTF! Can anyone take a look and help me out? Its been acting up for about a month or so. I went to the Nvidia website for the uploads and it says they are all up to date. I can send more info if I can get this problem solved. Thanks much!!

First step would be trying to boot up in safe mode (VGA) and see if you have driver issues.

Where in north jersey?

 

I can potentially help. If it's the video card on the fritz, you may have to bake it to help re-solder the connections. Sounds weird, I know.

 

If you connect an external monitor does it work?

uninstall the driver, reboot, re-install the driver, reboot.

 

See if the problem goes away.

Description

A problem with your video hardware caused Windows to stop working correctly.

 

Problem signature

Problem Event Name: LiveKernelEvent

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

 

Files that help describe the problem

WD-20110415-2200.dmp

sysdata.xml

Version.txt

 

View a temporary copy of these files

Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

 

Extra information about the problem

BCCode: 117

BCP1: 85635008

BCP2: 8C10877E

BCP3: 00000000

BCP4: 00000000

OS Version: 6_0_6002

Service Pack: 2_0

Product: 768_1

 

 

 

im in hawthorne, passaic cty.

Description

Service CyberLink Background Capture Service (CBCS) hung on starting.

 

Problem signature

Problem Event Name: ServiceHang

Service Name: CLCapSvc

Image Name: CLCapSvc.exe"

Image Version: 0.0.0.0

Service Type: 110

Start Type: 2

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

 

Files that help describe the problem

Version.txt

minidump.mdmp

 

WTF is this??

Well, there's your problem. Microsoft Shitsta.

 

Got a system restore point back a month or so?

got no clue.

Uninstall PowerDVD or any other cybenilnk software that you have installed.

I don't know what I installed. How do I know I don't uninstall something I need?

Cyberlink is all DVD stuff. You can safely uninstall any of it.

 

Download VLC instead.

This is all Chinese to me. I don't do computers but will try if this pos doesn't stop freezing up on me! I will be heading for an anger mgmt session soon. Gonna point the SCAR at this thing next!

Do what I do and pound on the keyboard until the wife yells at you.

Well, there's your problem. Microsoft Shitsta.

 

Got a system restore point back a month or so?

Lol it has nothing to do with windows its a video card hardware issue, the red streaks and black lines is 98% of the time the video card itself either drivers or hardware... Back to OP if its a laptop you gotta find out if its a on-board GPU or if its a separate card. If its separate I would suggest just going on newegg.com and buying a new one save yourself alot of time and trouble and video cards are very easy to install. If its onboard it opens up alot of potential reasons for the failure, it could be a connection on the motherboard. I would suggest calling a repair place that's not geek-squad cause they charge too much to begin with and odds are they will ship out your computer.

How do I find out if it's connected to the motherboard? I have a nVidia 8400m GS card If I need to rePlace it, can I upgrade it or just buy the same one? Is it hard to replace?

Lol it has nothing to do with windows

 

Shitsta still sucks and yes, it's quite a bit more prone to weirdness than XP or 7.

 

Actually, cyberlink has known issues that do exactly what he's having trouble with.

 

Why not uninstall it first before you disassemble it and futz around with the GPU?

 

I've had other HPs with the GPU problem and HP extended the warranty on many of those models to cover the problem.

 

Besides it being the GPU, it can also be the connector or ribbon to the display.

 

Maybe his cooling fan is packed with dust and debris? There are a whole number of issues this can be. Software is easy, start there.

I will try to clean the fan

Lol it has nothing to do with windows its a video card hardware issue, the red streaks and black lines is 98% of the time the video card itself either drivers or hardware... Back to OP if its a laptop you gotta find out if its a on-board GPU or if its a separate card. If its separate I would suggest just going on newegg.com and buying a new one save yourself alot of time and trouble and video cards are very easy to install. If its onboard it opens up alot of potential reasons for the failure, it could be a connection on the motherboard. I would suggest calling a repair place that's not geek-squad cause they charge too much to begin with and odds are they will ship out your computer.

 

It's a laptop - laptop video cards aren't the easiest to work with.

I've had your problem many years ago on a desktop. My video card was loose.

 

 

Your problem is either software or mechanical. My guess is mechanical.

 

Get a can of compressed air at Staples or wherever and try to clean out any dust inside. Maybe it's overheating. If it looks dusty inside open it up and clean out the dust.

 

Cyberlink is crap and VLC is much better but if you didn't change any software, your driver wouldn't suddenly go on the fritz.

Geez, this is beginning to sound like a Glock/XD/M&P "debate"...

Definitely try uninstalling Cyberlink stuff as a first step. It may or may not be a symptom of something wrong with the hardware.

 

If that doesn't work. I would format/reinstall windows. If that still doesn't work, its a hardware problem. With a laptop, that makes it not so easy to deal with. Some laptops have an accessible separate video card that you can remove. In that case, could try reseating it, or the baking trick that Krdshrk recommended. Sometimes they are built into the mainboard, in which you could also try the bake trick for the whole board.

 

http://www.addictivetips.com/hardware/fix-your-graphics-card-by-baking-in-oven/

 

Just know, once you start taking apart a laptop, you better feel comfortable that you can remember how to put it back together. They are like 3D puzzles in some cases. There is a chance you may not be able to get it back together, or break it while trying to do so.

 

Good luck!

guys, im not sure where to find these PowerDVD programs to remove. Im not too computer savy, i just go on the net, etc. Anyone wanna volunteer to add/remove programs? I can travel. my online time is limited. I think maybe it can overheat and give me problems. I turned the laptop over and there are a millions screws to remove and i never did it before, any suggestions on where to start? Thanks.

do you have a DV6000 or something similar? if so there is a COMMON problem with that series HP laptop going to complete **** (mechanically)..

do you have a DV6000 or something similar? if so there is a COMMON problem with that series HP laptop going to complete **** (mechanically)..

 

 

yes......its an HP DV2600 laptop.

Since its only 3yrs old, HP want NOTHING to do with it.

what great customer service!

guys, im not sure where to find these PowerDVD programs to remove. Im not too computer savy, i just go on the net, etc. Anyone wanna volunteer to add/remove programs? I can travel. my online time is limited. I think maybe it can overheat and give me problems. I turned the laptop over and there are a millions screws to remove and i never did it before, any suggestions on where to start? Thanks.

 

Are you near Exit 63 on rt 80?

Are you near Exit 63 on rt 80?

 

im near rt 80 / rt 20 exit (not sure of the exit #), but i can travel around the area to fix this POS. i can send u my cell#.

willing to bet it is hardware related.. we used to get a ton of them in with bad displays and in most cases it was not worth fixing..

Is your laptop listed here? There was some bad graphic boards that went in to a ton of laptops.

 

Nividia Settlement

im near rt 80 / rt 20 exit (not sure of the exit #), but i can travel around the area to fix this POS. i can send u my cell#.

 

Route 20 is Exit 60.

Is your laptop listed here? There was some bad graphic boards that went in to a ton of laptops.

 

Nividia Settlement

 

 

there you go.. that is what I was looking for...

 

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