They are that bad. Our upload speeds dropped to .10 Mbps and packet loss was through the roof. It took 2 weeks for them to fix it. 2 WEEKS!!!

Call up and speak to a supervisor. I had almost the same problem but once I spoke to someone in charge they had a tech here the next morning

For those complaining the cable companies aren't any better. Here's a tip. Complain to your town. They contract with teh cable company to get them a monopoly. Not only do their complaints carry a LOT more water than yours, they also have an escrow fund with cable company money in it. IF they feel the cable company has done wrong, they can use that money to make nice. Then the cable company has to put the money back in to bring the escrow account back up to the agreed upon balance.

 

If your cable comapny isn't even trying to fix something for you, they probably aren't for your neighbors. Gang up on the township.