I recently purchased my first Hornady die set in .308. Its a decent set for the price but I manage to break one in less than 20 rounds. What happened is the "zip spindle" came loose and broke the spindle rite at the expander ball. I tried like hell to get that broken stud out but no luck. I sent Hornady an email because I couldnt find a part number for the ball anywhere. I was willing to buy it myself since my own ignorance of the zip spindle system broke it. I got a response from Hornady in about 1 hour with a parts list and order number. All the parts where $0.00. I gotta say that was really nice of them. The dies are warrantied for life if you send it back to Hornady. They just sent the parts out rite away and didnt even question it. For that I gotta give them an "Attaboy!" Its nice when someone stands behind their product like that. More companies need to behave like this.

Ken

Good to know. I haven't had the need to give them a call yet.

So far i've broken stuff from the following companies: Hornady, Dillon, Lyman, RCBS, frankford arsenal and PACT and in every case a simple phone call resulted in a no-questions-asked, zero cost, immediate parts replacement being sent out. The reloading industry is generally good like that it seems.

I've had similar experiences with Hornady and RCBS

Dillon was excellent the one time I had to use them, had some issues with my primer plate not indexing and they sent out a bag of replacement parts right away, think it was 2 day shipping. Excellent service on their part.

With Hornady, I've found that email is useless.

Give CS a call and they will fix your problem ASAP.

With Hornady, I've found that email is useless.

Give CS a call and they will fix your problem ASAP.

Funny, I found just the opposite. The email was answered and the parts shipped within 20 minutes of my sending it. When I called they gave me instructions on how to ship the die to them. Thats a pain in the but so I decided to try email.

Ken

today makes 4 days after my email to Hornady. I received all my parts in the mail today. Thats pretty darn good in my book!

Ken