Well I swore I would never shop with them. After the last mishap of missing parts and horrible customer service during the summer of free shipping. Anyway not to long ago I used them agaim against my better judgement and ordered ammo cans got them in 4 days. So this time around I gave them another chance. Some .22lr amm a box of horandy hollow points and a target. Well this was on the 30th. I understand ot saod expect shipping delays but its been almost a week so I decided to call and see what the status was today. After calling 5 times and finally getting through I make contact with a guy named Steve. Give him my order number he looks it up and says whats the issue. I said I just want a status. This is an xmas gift and want to make sure it will be here in time. He says is ut really a xmas gift or are you just trying to get over on me because I wasnt born yesterday. I said what does it matter I just want to know where my merchandise is. He says when we feel like sending it we wil. I say why dont we just cancel the order then bexause this is rediculous.he tells me that there os a 10% cancelation fee. I say screw that I just want my product. He just says so does everyone else and hangs up. Not sure if my order was canceled or not and no refund was made to my debit card. Been trying to call back for the last hour with no luck.

Atleast 5 times to call them for me as well, they are extremely bad at customer service.

I have never gotten such bad customer service. Bill collectors are nicer haha

I get much better response through email.

Of course you do. No asshole on the other side of the phone and no paper trail

Wow! That horrible customer service! My brother had issues with them as well. They did not send out his order and when he called he was told they did not send it out since they did not have his record on file even though they sent him orders in the past. He also had a shipping issue with smashed boxes of ammo but they made it right.

Well your mistake was going against your better judgement. PSA sometimes has a good deal, and I like their lower build kits. But with shipping delays, missing items from orders....to be blunt PSA sucks!! Screw me once shame on you, screw me twice shame on me. No more of my money goes to PSA.

 

Check out JoebobOutfitters.com, they have really good prices, super fast shipping, and helpful customer service.

yeah will do john. i just assumed that they got there shit together after my last bulk ammo can purchase. I mean 4 days for 4 ammo cans. ugh this sucks joe bob outfitters it is now

I have bought from these guys over a dozen times. I never once had a problem. The shipping can be slow but they do tell you that on their site. No excuse for the terrible customer service. Multiple times I have ordered from them and they didn't have part of my order in stock. They sent me an email saying they would send me what they had and the rest when they got it in. That was ok with me. It was even better with me when they did send out the remainder of the package and it turned out to be the full order. I have literally gotten hundreds of dollars in ammo from them that I didn't pay for. Sounds like this place is suffering from bad/incompetent employees. Sometimes you are on the bad end of it and sometimes it works out in your favor. But if I did get burned by them even one time I would not do business with them again.

update, got an email requesting a photo of my FID card. replied with it saying how disgusted I am that it took 6 days for them to contact me concerning this and it should be something stated at check out. now I got a email saying it will take about 2-3 days to process my order and if I wish to cancel its a 10% fee. never again im going to the bbb this is rediculous. 2-3 buissness days puts me at tuesday at the latest. ugh wish I got free ammo from them.

It sucks that you have gotten shafted by them and on more than one occasion to boot. The whole FID thing is a pain in the ass but they do list it for NJ residents under the terms and conditions but I think alot of people just don't read it and check the box and proceed with checkout. When I get packages from them the name on the box is Jason Bane. This is the same guy who emails me when there is a problem with their stock and not being able to fully complete my order at once. Never spoke to him on phone but has always been good with emails. Perhaps an email sent to him will get you some satisfaction. I would personally try to keep it civil in hopes that he would make good in some way. His email address is [email protected] Probably better to email him directly than the generic address. The douche you spoke to on the phone could be the same guy reading your email for all we know.

Already filed the bbb complaint they have 18 complaints at the moment. I woll email that guy and try to resolve it and drop the complaint

As SOON as I ordered pistol ammo from them, I sent an email seeing how to submit my FID to them... Got it to them via email and boom - had my ammo in 3 days.

 

If the delay was for the FID, then that's really your fault for not submitting it immediately.

No its not it should be at the check out page when u input nj like every other damn site I used. The poor customer service is more of a concern why didnt he say something?? Waiting 6 days to send a notice is also bullshot. Don't kno why ur defendonf them

It's up to the customer to know - there's specific text in their faq's and ordering about pistol ammo and NJ.

No its not it should be at the check out page when u input nj like every other damn site I used. The poor customer service is more of a concern why didnt he say something?? Waiting 6 days to send a notice is also bullshot. Don't kno why ur defendonf them

When you make a purchase from them the last thing you do before clicking Place Order is you check the box that says "I agree to all terms and conditions". One of the conditions you agreed to was to supply them a copy of your FID as you are a NJ resident.

"New Jersey: When ordering ammunition commonly used in a handgun/to be used in a handgun, we need a copy of your Firearms ID."

 

It is on their website and you did agree to it otherwise the purchase would not have gone through. They can't be held responsible for someone not following their agreement of terms. They also did send you an emailed reminder/request, within a week of intial order, for a copy of your FID. The customer service you got on the phone sucks and it's inexcusable but you can't really have a beef with them for not breaking their own rules on ammo shipping. Or maybe you can, thats up to you. Fortunately there are many other vendors out there. I only use them when they offer free shipping and have a good deal going on ammo I use. I mostly use Sportsman's Guide these days.

Call your credit card company and have them cancel the charge.

Then call Psa back and tell them to eat $hit

Got in touch today... after getting another snotty customer service asshole who once again couldnt tell me that ny order issue was due ti the lack of a fid on file which o resolved yesterday I was told that my order will be under review and may take upto 4 weeks. Called my bank canceled the payment. Never again. A simple we need ur fid the first time I called would of surficed and would of resolved these issues. And I would of been at fault and owned upto it. But the fact that I got 2 assholes on the phone is not my fault. Bbb was contacted payment stopped and o will be sending a certified letter to them monday about this. Final straw.

Wow, they are losing customers. +1

PSA=palmetto state armory???

PSA=palmetto state armory???

 

Yes, exactly!

I've been watching their Daily Deals on Facebook, or more recently the "AR-15 days of Christmas". Yesterday they posted up a barreled upper no BCG or CH for $299, and GAURANTEED to ship in 3 business days.

You should see the response they got from people on Facebook wondering when the uppers they ordered on Black Friday would be shipped. In no way should they offered such a deal prior to getting caught up.

Just from reading about their terrible communication(not answering phones, not replying to e-mails, and even deleting peoples facebook comments) has made up my mind if I'll ever order something from them. Definitely not.

 

If they are so busy, that means they are making money. They need to spend some of that money and hire more people for customer service and shipping.

Just wanted to make sure.

Got my first order from them a couple of days ago.

Placed it on November 26. Did not got shipped until Dewcember 4th. I thought it took a little too long to process it but got it on Dec 6th. Since it was .22lr ammo, I was expecting to get a call/email for my FID #. They never did.

The free shippment deal started a couple days after I placed the order but way before they processed it, so I didn't get that. Didn't ask for it after the fact, they didn't ofer either. So that's a wash.

They could have packed the order a little better. One corner of the box was ripped showing the contents. I got CCI mini mags and some of the plastic boxed were kinda of busted but complete.

I've been watching their Daily Deals on Facebook, or more recently the "AR-15 days of Christmas". Yesterday they posted up a barreled upper no BCG or CH for $299, and GAURANTEED to ship in 3 business days.

You should see the response they got from people on Facebook wondering when the uppers they ordered on Black Friday would be shipped. In no way should they offered such a deal prior to getting caught up.

Just from reading about their terrible communication(not answering phones, not replying to e-mails, and even deleting peoples facebook comments) has made up my mind if I'll ever order something from them. Definitely not.

 

If they are so busy, that means they are making money. They need to spend some of that money and hire more people for customer service and shipping.

 

It's not just that one. Every one of their daily deals has that response. It's outrageous that they continue on and on with this and people continue buying. Since my last ammo order in beginning of July took 6 weeks to get, I will never again buy from them

I ordered a trigger from them on black friday and had it in like 5 business days... recieved an immediate order confirmation and shipped a day later. My friend ordered same one 2 days after me and it took 2 weeks. took 1 week just to get order confirmation by e-mail, which should be immediate under any circumstance.i wonder why there is such spotty service

I usually buy something from them when they have a free shipping deal going on. I haven't found better prices elsewhere, so I am willing to put up with some aggravation. I can honestly say I have never had a problem, noting the following:

 

-I have never ordered anything I need in a hurry from them. By now, you know that won't end well.

 

-I always email them a copy of my FID after placing an order, even for non-FID stuff. They seem to have no record keeping whatsoever. Even if they can see I ordered pistol ammo a month ago and must have submitted my FID, they want it again. No sweat, I just keep forwarding the same email to them.

 

-I never place a complex order with them. Complex by my definition here is ordering more than 2 different items. If I need to order 4 things, I'll place two orders.

 

Sorry for your troubles. Give the current political climate and demand for their product, they could probably start pooping in orders and some people would still be coming back.

It seems to common of an issue with people to use them. Waiting for the phone call now or email in regards to the canceled payment haha my bank already refunded me the money. Bank of America understood my issue and had no problem doing it either. Psa can suck on a fat one

I love PSA, never had an issue with them. Then again i'm not a fan of Brick Armory (and most others too) yet their still in business.

I usually buy something from them when they have a free shipping deal going on. I haven't found better prices elsewhere, so I am willing to put up with some aggravation. I can honestly say I have never had a problem, noting the following:

 

-I have never ordered anything I need in a hurry from them. By now, you know that won't end well.

 

-I always email them a copy of my FID after placing an order, even for non-FID stuff. They seem to have no record keeping whatsoever. Even if they can see I ordered pistol ammo a month ago and must have submitted my FID, they want it again. No sweat, I just keep forwarding the same email to them.

 

-I never place a complex order with them. Complex by my definition here is ordering more than 2 different items. If I need to order 4 things, I'll place two orders.

 

None of these are acceptable excuses. Period. I just placed an order with ammunitiontogo(dot)com yesterday and when I received the confirmation email, it stated my order wouldn't be shipped until December 21st due to high order volume. When I emailed them explaining that I didn't realize they were so backlogged and that I wasn't expecting to wait so long for the order to ship, they immediately responded saying they would bump it ahead as most other people are just stocking up after the election. My order shipped today. THAT is customer service. Even if they didn't ship it today, THEY RESPONDED. Why is it so hard for PSA?

Might as well throw my PSA fail story in here.

 

Few months ago I ordered a case of 9mm(20 boxes), and an AR lower build kit....they sent me 15 boxes of 9mm and a LPK missing the castle nut, end plate, and pistol grip. And it took over 3 weeks to ship. Nobody would answer the phone and it took 2 more weeks for someone to return my emails.

 

There are plenty of websites that offer deals just as good.