So the boss went to the basement for some laundry and noticed the water heater was giving up the ghost. We have 5 people that need to shower, so being without hot water would be a nightmare. It wasn't yet spewing, but there was an obvious hole developing where one should not be. Only a matter of time...
So I start to call around and get answers like "We can be there next Tuesday..." So much for emergency service, but anyway... Only one outfit was able to send a guy same day out of all the numbers i called. You probably know them by the initials in the name. Nice guy shows up and confirms what I already knew...time for a new unit. Nothing fancy, just a 40 or 50 gas lowboy. Should have one on the truck. Nope. And lucky for me too. We go over the numbers with the lowest warranty and all the relevant discounts...$2000!! I'm over a barrel pretty much, but he would show back first thing next day with the elusive Bradford they use, since everyone is too busy to pick one up at the shop at that moment, because...Covid.
I call the boss at work with the news and she flips out, of course. Luckily her coworker happened to overhear the conversation, and since he rehabs houses on the side, he has done the job dozens of times over 30 years. It was just dumb luck that he happened to be around that moment. So off we go to HD and fetch a new one for $450 and he drops it in. Took us a while to get the old one out, but eventually we were done. The store brand was identical to the trade brand, and it had the same warranty included that the other guy was charging extra for. Maybe it will crap out in 8 years or not, but at 25% of the cost, I don't care.
Interestingly, we wrestled the busted one to the curb, still heavy as an anvil with all the crud stuck inside, given that bulk pickup day happens to be this week anyway. Somebody came driving by randomly and snatched it up within 20 minutes of us leaving it out. I was guessing maybe to break it down for metals. No idea. Our friend said the only copper in it were the two small waterpipe couplings and that nothing inside was worth trying to sell. I don't know. I do know that we busted the electronics all to hell rolling it across the lawn, since it still had to be upwards of 200lbs even mostly drained.
To end the saga, my son-in-law tells me that the company has a rep for ripping people off. And now I know.