jmolli

The good news is I'm picking up the replacement pistol tomorrow (Sat AM). The bad news is, I was so pissed off last night I hardly slept. I think everybody should have a copy of the ATF publication I mentioned at the start of this thread, "Federal Firearms Licensee Quick Reference and Best Practices Guide", so they can tell the bullshit from the facts if they find themselves in a similar situation. There's also a lot of other interesting reading on the ATF site, take a look. Here is the link: https://www.atf.gov/firearms/docs/federal-firearms-licensee-quick-reference-and-best-practices-guide-atf-p-530015 Thanks to everybody who contributed to this discussion thread. I learned a lot.

I'd rather not say right now. I didn't start this thread to flame a place of business. I started it to get some advice re: NJ Gun Laws/Federal Laws from the more experienced users on this forum. Which I consider to be a great resource for someone new to firearms ownership in NJ.

Howard, Can you PM me with the name of your FFL. I'm thinking I should find myself another one. Thanks

Howard, Thanks for the reply. That's what I would call "customer service". I guess I was naïve to expect some.

When it became obvious that I wasn't leaving with the gun, I asked if I could at least do the NICS while I was there so I wouldn't have to waste time when I came back to pick it up. I was first told no, then told to speak to the manager. The manager said he could do the NICS check today. So I filled out the 4473, and I assume they submitted my NICS check after I left (4PM). So the trip to the FFL wasn't a total waste of time. I also did have the opportunity to handle/examine the replacement pistol, which looks pristine. If they magically call me on Saturday to pick up the gun, it shouldn't take more than 15 minutes. I've never done it, but I'm told NICS on a Saturday (or Friday afternoon) in NJ can take hours.

PK90, I didn't go there thinking I was "important". I was a guy, acting like a "child", wanting to get his toy back as soon as possible. Concerned about it being handled by others before I picked it up. It was shipped by the manufacturer, overnight, both ways to expedite things. Only to have the FFL fabricate an excuse to give him time to do his thing. The really annoying thing is after being given the 24 hour line, I was told to not expect it to be available prior to MONDAY (4days !). By the way, there was one other customer in the store in the hour I spent there.

I went to pick up my warranty replacement pistol today at the FFL that it was shipped to directly by the manufacturer. The FFL is the same shop where I bought the original (defective) gun. It was shipped via FedEx overnight and I knew from the FedEx tracking number the manufacturer had sent me, that the FFL had received it around 11AM this morning. To my surprise when I got there late this afternoon to pick it up, I was told I couldn't pick it up because they legally had to hold it for 24 hours before they could transfer it to me. My question is: Have I been bullshitted?? Or is that really the law in NJ (or is it a Federal law)?? From what I can find on the ATF web site, in a document titled "Federal Firearm Licensee Quick Reference and Best Practices Guide", it mentions nothing about requiring "a 24 hour hold", only that the FFL must make a simple entry (seven fields) in either a manual or computerized journal indicating that they had "Acquired" the gun, before they can "Disposition" the gun to a customer (me). The ATF document states the acquisition by the FFL must be recorded "no later than the close of the next business day following the date of acquisition". It goes on to state that "If the acquisition information is not entered in the A&D (acquisition & disposition) record prior to the sale or other disposition of the firearm, you must enter the acquisition information at the time of the sale or disposition". It looks to me like I've either 1) been Bullshitted or 2) my FFL doesn't understand the laws under which he must operate or 3) I don't know what I'm talking about. Any experienced FFL's out there that can tell me whether it's #1, #2 or #3 ?

The return policy at my LGS is once the gun is transferred to the buyer, any problems with the gun must be handled between the gun owner and the manufacturer. So we have a Catch-22 situation, where your "returned to the LGS in 30 days" loophole is not applicable here, because it wasn't an option.

You've touched on the one real sore point I have with this whole experience, other than the time and the permit it cost me. The manufacturer will not cover any FFL transfer fee or NJ NICS fees. I asked about that as soon as the "replace" decision was made. They said the FFL/Transfer fee is up to the LGS where I bought the gun (which is where the replacement is being shipped). I'm assuming my LGS wouldn't have the balls to charge me a transfer fee. If they do, they've lost me as a customer permanently. I've resigned myself to eating the $16 NICS fee.

I don't want to spread negative PR about the brand involved. Their customer service response to the issue was stellar.

I appreciate the replies. Especially from such senior members of the forum. This is my first experience with something like this. And hopefully my last.

Yes it was shipped straight back to the manufacturer on their dime. Replacement pistol will have a new serial number. Guess I am SOL as you stated. I'll have to burn a permit AND wait another 30 days before making an additional purchase AND go through the trouble of getting a permit extended. Doesn't seem fair, but this is NJ.

I have a warranty replacement pistol shipping to my FFL next week. The manufacturer has now taken possession of my original, defective gun, purchased in early Jan 2016. I will need to burn 1 of 2 "Permits to Purchase" that I currently hold to pick up the replacement pistol (thanks NJ). My question is, do I need to wait for 30 days (after I pick up the warranty replacement) before using my remaining permit to buy an entirely new 2nd gun I've had my eye on?? I do have documentation from the manufacturer showing them taking possession of my original gun/serial number. Unfortunately, if I do have to wait 30 days, my remaining permit will be expired (although I can apply for a 90 day extension on that remaining permit). I'm hoping to avoid the 30 day wait before buying that 2nd gun. Has anyone dealt with a similar situation? I'm not even sure where I can get an answer on this question from a local or state authority. Any advice on what agency/authority I could talk to? Thanks

A rolled pin that passes thru the slide channel in the frame was protruding slightly into the channel. After my 1st 150 rnds, the slide had chewed up the pin and chipped away the anodizing and some of the alloy frame around it. I noticed it after I got home when I broke it down to clean it. The pin anchors the sear spring.

I'm not sure if a replacement or repair will be offered. I haven't sent it back to the manufacturer yet. I don't think it can be repaired.

Does anyone have any experience with getting a defective gun replaced under warranty. How is the handgun permit handled for the replacement gun, which now has a different serial number than what appears on your NJ Permit to Purchase paperwork?? Would the replacement pistol have to be sent to an FFL of your choice and then do you have to go through the whole permitting process again to pick it up, if you don't have any valid additional permits at the time?