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Showing results for tags 'Poor customer service'.
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I went to the bullet hole Saturday morning to use the range with 2 other people. After being at the range and shooting for one hour my friend said "You should see if they have that Ruger RS22 as your permit is going to expire in 2 weeks." I looked and they had it in stock for $395.00. It was $50.00 more than the one I had on hold at Ramsey Outdoor. I didn't want to have to wait 2 more months to get a new permit so I went home and got my still valid permit and went back to the Bullet hole to purchase the gun. I dealt with the same guy behind the counter and purchased the gun. I asked jokingly, do I get bullets and range time with this purchase? He went to speak to the owner and said I could have range time. He gave me a slip that gave me 30 minutes free with his name. I got my protective gear and targets and went into the range gave my ticket to the range officer and took a lane and started shooting. There was no line waiting for range time. After 15 minutes on the lane the range officer notified me I have 15 minutes and I said the ticket said 30 minutes. Range officer said clerk didn't know the time was only for 15 minutes. He stated that the owner came down and said 15 minutes only. So I shot last clip and packed up. I took notice that there were 2 lanes open and no line waiting for a lane. There were no paying customers waiting for lane time and the owner went out of his way to come to the lanes to make sure that after I just spent $395.00 in his store that I could not shoot the new gun for more that 15 minutes even thought the ticket gave me 30 minutes. Which if the ticket was 15 minutes to start with that would have been fine but he acts like I would have beat him out of $3.75 for an extra 15 min of range time if I had stayed based on that ticket his employee gave me. I can see why everyone is looking for another indoor range to go to shoot. When the new range opens in a neighboring town I can see the only business he is going to get if from Gun for Hire for teaching and the police who are local. I personally will never spend another dime in his place of business unless it is for range time which is the only option I have available at this time. I can honestly say that the owner is a surly, little man who needs a serious attitude adjustment.
- 40 replies
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- Bullet Hole
- Ruger SR22
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