Springfield Armory Customer Service (EMP) - GREAT!

[TheWombat 67]

As mention in this thread on changing MrsWombat's EMP to a single sided safety she has had some issues with HollowPoints on her 9mm EMP. As the this is no longer about the safety I've started a new thread.

 

Out of the 133 Hollow Points she tried to shoot at the weekend she had over 110 Failure to Feeds and/or Light Primer Strikes. This was after 724 rounds of FMJ over the last 8 or so months without issue.

 

We tried a variety of Hollow Points including:

• Speer Gold Dot 9mm: 124gr +P Hollow Point Short Barrel (23611)
  
• Federal LE Tactical 9mm Luger: 124gr +P HST (P9HST3)
  
• Federal LE Tactical 9mm Luger: 124gr +P EFMJ (P9CSP1)
  
• Winchester Ranger Talon 9mm Luger: 124gr +P HP (RA9124TP)
  
• Black Hills 9mm: 115gr +P Tac-XP (D9N10)
  
• Corbon 9mm Luger: 125gr +P JHP (SD09125)
  
• Hornady Critical Duty 9mm Luger: 135gr +P FlexLock (90226)
  

I sent an email to Springfield Armory Warranty on Monday 3rd September evening (Labor Day), by 10:11am on the Tuesday I had a response from Springfield Armory seeking to clarify a couple of points and our contact details and by 10:27 I had received a FEDEX shipping label to return the EMP to Springfield Armory to investigate and resolve the issue.

 

I have to say I am very impressed. Compare to my Sig issue I have to give Springfield Armory an A+ for customer service response (so far) compared to the D- for Sig.

 

Will post an update once we receive the EMP back.

 

TheWombat

[bhunted 887]

Before I bought my Socom and because there was so much controversy over that model, I spoke to them extensively and they were down to earth folks. Was very content with their reps. Nice people and knowledgable.

 

 

Sent from John's iPad 2 via Tapatalk HD

Typos courtesy Apple...

[Shocker 151]

When my EMP was shooting high they took back the slide and replaced the rear sight (Trijicon, no less) no questions asked.

 

The gunsmith personally signed the repair order, fwiw. I like that.

[QuePsiPhiSmkr 14]

Custom shop is even better ....Dave Williams will call you to go over the order and confirm ....I love my EMP

[TheWombat 67]

We received the EMP back yesterday - so two weeks including the shipping. The enclosed invoice (for $0) states:

• Recut Barrel Ramp
  
• Polished Feed Ramp
  
• 1911-A1 Barrel Link
  
• Tuned Extractor
  
• Test Fired - No Malfunctions
  

 

We'll take the EMP to the range sometime soon and see how well it does with the Hollow Points.

 

TheWombat

[Socom 19]

We received the EMP back yesterday - so two weeks including the shipping. The enclosed invoice (for $0) states:

• Recut Barrel Ramp
  
• Polished Feed Ramp
  
• 1911-A1 Barrel Link
  
• Tuned Extractor
  
• Test Fired - No Malfunctions
  

 

We'll take the EMP to the range sometime soon and see how well it does with the Hollow Points.

 

TheWombat

 

Sounds good springer has great customer service