FYI: Caveat emptor: Rockwell Arms

[virpacalis 1]

For those who like to purchase from online vendors, it seems noteworthy that the Better Business Bureau has changed its expressed position on Rockwell Arms.

[Blake 50]

Interesting.  I haven't bought from them in the last year but have purchased a bunch of mags, accessories, etc from them in the past with no issues.  Their customer service was always quite good IMO.

[virpacalis 1]

The change seems very recent and very significant.

[jm1827 284]

Thanks for the heads up!

[maintenanceguy 510]

I know nothing about Rockwell Arms but I know the BBB is a scam.

 

When I was in business they contacted me.  The claimed that a customer had complained but for $600 I could become a BBB "Approved" business and someone would be assigned to me to help resolve the matter favorably.

 

It was clear that for $600 I could buy an A rating.  I refused and never heard back about the made up complaint - it probably never existed because no customers had complained to me.

[DeerSlayer 241]

I know nothing about Rockwell Arms but I know the BBB is a scam.

 

When I was in business they contacted me. The claimed that a customer had complained but for $600 I could become a BBB "Approved" business and someone would be assigned to me to help resolve the matter favorably.

 

It was clear that for $600 I could buy an A rating. I refused and never heard back about the made up complaint - it probably never existed because no customers had complained to me.

This^^^^^^^^^

[Tack Tickle 0]

BBB is BS. Just like the shakedown artists Dun & Bradstreet. Both companies used to be worthy before high speed Internet. They are obsolete and trying to hang on as long as they can.

 

Rockwell Arms has gone above and beyond for me and a few other I know who have dealt with them. They've always answered emails and the phone everytime I've had an inquiry.

[virpacalis 1]

Wow. Things change. Caveat emptor.

[raz-0 1,259]

http://www.resellerratings.com/store/Rockwell_Arms

 

Probably more useful than anything the BBB has up. 

[virpacalis 1]

Indeed recent posts there and on their own Facebook page are telling of how things are now.

[virpacalis 1]

Now their Facebook page is gone an their company page on the web bears a clear new message.

[1LtCAP 4,264]

ATTENTION

Dear Customers:

For many reasons, we’ve had to close our doors at Rockwell Arms. We are currently working with a law firm that will be filing a Chapter 7 liquidation within the next several days. We know we have caused many of our customers irritation as our reduced staff has been unable to respond to inquiries while trying to figure out a way forward. We apologize for our failure to communicate with those of you who have outstanding orders with us, and we will be corresponding with you soon.

We hope to sell the website at RockwellArms.com to a company that will be able to operate it more successfully than we have, and we will post updates here periodically.

Thank you for your business with us the last several years.

Sincerely,

Rockwell Arms