NickC 23 Posted November 13, 2011 So my blade tech came in the mail today along with the DOH bracket. Problem is, the 3 screws that attach the holster to the belt clip just spin within the holster. Seems those little round pem nuts lack the bite needed to break the screw loose. Has anyone here had that issue and if so, how'd finally solve it? Thanks in advance. Quote Share this post Link to post Share on other sites
67gtonut 847 Posted November 13, 2011 Nope..... Call them..... they will make good... Quote Share this post Link to post Share on other sites
RecessedFilter 222 Posted November 13, 2011 I just had to take an allen key (I think it was) and hold the nut while loosening the screw from the other side. Kind of a pain with just two hands. Not sure if you are shooting comps but the DOH is not allowed for IDPA. I believe it is ok for USPSA though. Quote Share this post Link to post Share on other sites
Jon 264 Posted November 13, 2011 I just had to take an allen key (I think it was) and hold the nut while loosening the screw from the other side. Kind of a pain with just two hands. Not sure if you are shooting comps but the DOH is not allowed for IDPA. I believe it is ok for USPSA though. DOH is good for pretty much every event except IDPA, and you can just pull the DOH part off for IDPA. Quote Share this post Link to post Share on other sites
hd2000fxdl 422 Posted November 13, 2011 Spinach Nick, eat more spinach... Quote Share this post Link to post Share on other sites
NickC 23 Posted November 13, 2011 Spinach Nick, eat more spinach... I have the grip strength of a 3yo girl Quote Share this post Link to post Share on other sites
Blade-Tech 12 Posted November 13, 2011 So my blade tech came in the mail today along with the DOH bracket. Problem is, the 3 screws that attach the holster to the belt clip just spin within the holster. Seems those little round pem nuts lack the bite needed to break the screw loose. Has anyone here had that issue and if so, how'd finally solve it? Thanks in advance. Hi! My name is Tessa. I run the social media channels at Blade-Tech. I saw your post on a Google alert and wanted to make sure you got the help you need. Give us a call on Monday and ask for Aaron. Although he can't assist with your grip strength issue, he will be able to assist with your holster question Enjoy the rest of your weekend!! phone: (253)655-8059 toll free: (877)331-5793 Tessa Kravitz Blade-Tech Industries getsocial(at)blade-tech.com 5 Quote Share this post Link to post Share on other sites
67gtonut 847 Posted November 13, 2011 Now that is great customer service..... Quote Share this post Link to post Share on other sites
hd2000fxdl 422 Posted November 13, 2011 Now that is great customer service..... I have to agree, that was great, but I do have to ask, you really have to wonder what was going through her mind when she wrote. "Although he can't assist with your grip strength issue, he will be able to assist with your holster question Enjoy the rest of your weekend!! " Quote Share this post Link to post Share on other sites
Blade-Tech 12 Posted November 13, 2011 I have to agree, that was great, but I do have to ask, you really have to wonder what was going through her mind when she wrote. "Although he can't assist with your grip strength issue, he will be able to assist with your holster question Enjoy the rest of your weekend!! " I was only kidding based on the flow of conversation.... Apologies if I offended anyone. Tessa Quote Share this post Link to post Share on other sites
Maksim 1,504 Posted November 13, 2011 I was only kidding based on the flow of conversation.... Apologies if I offended anyone. Tessa Nothing to apologize for.... just some people with very dirty minds. Quote Share this post Link to post Share on other sites
Blade-Tech 12 Posted November 13, 2011 Nothing to apologize for.... just some people with very dirty minds. ah, well. I definitely wasn't trying to go there... yikes! Tessa Quote Share this post Link to post Share on other sites
RecessedFilter 222 Posted November 13, 2011 Damn, that was AWESOME. Wish more companies had service like THAT! Quote Share this post Link to post Share on other sites
Vlad G 345 Posted November 13, 2011 Bladetech are awesome, and their service and products are second to none. I don't have to prove it you, the proof is right above. Quote Share this post Link to post Share on other sites
Maksim 1,504 Posted November 13, 2011 Even though I don't use blade tech, I have yet to find one person complaining about them. They make a terrific product. Quote Share this post Link to post Share on other sites
CageFighter 236 Posted November 13, 2011 Now that is great customer service..... I think I maybe looking for a DOH BladeTech for my new G34_Gen4 after reading this post. Quote Share this post Link to post Share on other sites
tony357 386 Posted November 14, 2011 I think nick uses their 511 thumb drive holster.. Quote Share this post Link to post Share on other sites
NickC 23 Posted November 14, 2011 Hi! My name is Tessa. I run the social media channels at Blade-Tech. I saw your post on a Google alert and wanted to make sure you got the help you need. Give us a call on Monday and ask for Aaron. Although he can't assist with your grip strength issue, he will be able to assist with your holster question Enjoy the rest of your weekend!! phone: (253)655-8059 toll free: (877)331-5793 Tessa Kravitz Blade-Tech Industries getsocial(at)blade-tech.com Ok, first off... WOW!!! I can't believe this! That is some insanely good customer service. I'm completely blown away. Tessa, not only did you win the "Proactive Service of the Year" award, you probably secured several loyal customers for your company. Myself being one of them. Secondly, i like to send your boss or supervisor an email letting him/her know just how much your actions are appreciated. Please check your pm inbox. Many many thanks, Nick Quote Share this post Link to post Share on other sites
Blade-Tech 12 Posted November 14, 2011 Happy to help Tessa Quote Share this post Link to post Share on other sites
hd2000fxdl 422 Posted November 14, 2011 I was only kidding based on the flow of conversation.... Apologies if I offended anyone. Tessa As Maks said, no need to apologize at all, we actually like it.. Quote Share this post Link to post Share on other sites
Blade-Tech 12 Posted November 14, 2011 As Maks said, no need to apologize at all, we actually like it.. Thank you Tessa Quote Share this post Link to post Share on other sites
NickC 23 Posted November 14, 2011 I just spoke to Aaron. New hardware is on the way! Thanks again Tessa! Quote Share this post Link to post Share on other sites
Blade-Tech 12 Posted November 14, 2011 I just spoke to Aaron. New hardware is on the way! Thanks again Tessa! Great! Happy to help Tessa Quote Share this post Link to post Share on other sites
Blade-Tech 12 Posted November 14, 2011 I think I maybe looking for a DOH BladeTech for my new G34_Gen4 after reading this post. Hope that "maybe looking" turns into an "am going to call them right now" Either way, I just verified to be sure that we make that... we do and would be happy to fill your order whenever you are ready! Cheers! Tessa Quote Share this post Link to post Share on other sites
Steve_G 51 Posted November 18, 2011 My "Maybe looking" turned into an "add to cart". Now all I can do is sit back and wait for my Black Ice DOH for my M&P 9L.... 1 Quote Share this post Link to post Share on other sites